Headquarters:
Paya Lebar Green, 20 Jln Afifi, Singapore 409179
Year founded:
1958
Number of employees:
33,000
Phone:
+65 6747 2888
Email:
info@certisgroup.com
Website:
certisgroup.com
LinkedIn:
linkedin.com/company/certisgroup
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
Paul Chong
President and Group Chief Executive Officer
Dr. Jaclyn Lee
Chief Human Resources Officer and Chief Executive, Certis Corporate University
Goh Soo Lim
Group Chief Financial Officer
Leadership
Paul Chong joined Certis as founding CEO in 2004, driving its transformation from a government statutory board to a leading private entity with an international footprint. Under his stewardship, Certis has grown more than fivefold, successfully transitioning into a technology leader with multidisciplinary smart security and integrated services.
Certis has continued to spearhead industry transformation and gained success through the deployment of Security+ for its customers. The group revenue holds steady at over $1.7bn, and Certis continues to be the largest security provider in Singapore, the third largest security provider in Australia, and the security partner of choice in Hong Kong.
President and Group Chief Executive Officer
Paul Chong
Jaclyn Lee leads the Group’s HR division to accelerate the growth and performance of its 33,000 global employees, cementing Certis’ position as a global operations technology solutions provider. She brings some 30 years of HR expertise spanning the full spectrum of functions in both international and local organisations.
Lee previously led the Group HR team from 2005 to 2009, where she championed the people-first agenda and HR transformation during Certis’ corporatisation. She is also a Public Administration Medal (Silver) recipient in Singapore and is accredited as a Master Professional (IHRP-MP) by the Institute of Human Resource Professionals.
Chief Human Resources Officer and Chief Executive, Certis Corporate University
Dr. Jaclyn Lee
As Group CFO, Soo Lim oversees group finance, risk management, treasury, insurance and strategic business development including mergers and acquisitions. Soo Lim has over 30 years of experience and has held senior positions in various international and local companies such as Shell, SATS and Singtel.
Joining Certis in 2018 as senior managing director of strategic business development, Soo Lim has worked closely with Certis’ senior leadership to ensure the Group’s steady and sustainable growth. He is also a Fellow of CPA Australia.
Group Chief Financial Officer
Goh Soo Lim
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
Leadership
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
Leadership
Leonard Oh
Chief Executive, Technology Services Business
Leonard Oh is the chief executive of Certis Technology Services Business, driving technology adoption, transformation and digitisation of Certis’ business and operations. Prior to his appointment, he was senior vice president, head of Certis Technology Singapore, as well as deputy head of Certis Technology Services Business.
Since joining Certis in 2017, Oh led the formulation of an advanced, unified command-and-control platform within Certis, leveraging smart technology, such as smart CCTV, IoT sensors, AI analytics and big data, to effectively manage all aspects of the precinct and built environment operations.
Oh is a seasoned technology executive with extensive experience in software engineering, information architecture and operational technology. He builds partnerships with both internal and external stakeholders to deliver measurable business value and influence high-impact, data-driven decision-making.
Chief Executive, Technology Services Business
Leonard Oh
Ng Wai Kit
Chief Technology and Organisation Development Officer
Ng Wai Kit oversees organisational development, technology development and operations, and digital transformation at Certis to strengthen key technological capabilities that underpin Certis’ smart solutions, furthering its delivery experience for both customers and employees. Bringing with him expertise from over 15 years of service in the Singapore military, Wai Kit advocates for the development of his colleagues in his corporate development portfolio. This culminated in the key role he played to establish the Certis Corporate University in 2019, which aims to equip the workforce with the relevant knowledge and skillsets to be ready for Industry 4.0.
Chief Technology and Organisation Development Officer
Ng Wai Kit
Certis is a leading outsourced services partner that designs, builds and operates multidisciplinary smart security and integrated services. Its multi-service offerings leverage its strong heritage in security, and are augmented by applied AI solutions. These solutions are part of Certis’ comprehensive technology development and systems integration capabilities that are fully cyber secure by design.
Certis forges deep partnerships with its customers in the private and public sectors. The customers trust the company’s unique principle of “Operational Design First” and share the belief that technology and operations must work hand in hand, not in silos.
With its clients’ business needs firmly in mind, Certis first seeks to understand their operations thoroughly so they can co-create the perfect experience that drives optimal outcomes. Underpinned by robust process design, Certis operationalises the full turnkey solution that guarantees results.
The team at Certis seamlessly orchestrates security, facilities management and customer experience for greater cost efficiencies that empower their customers’ future. Certis is committed to building a safer, smarter, better and more sustainable business for all of its customers.
Certis is headquartered in Singapore, with an international presence that extends to Australia, Hong Kong, Macau and Qatar.
Ronald Poon
Chief Executive, Singapore
Brett Pickens
Chief Executive, Australia
Benny Lim
Chief Executive, Hong Kong and Macau
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Ronald Poon leads and coordinates Certis’ multisector business in Singapore, playing a key role in strengthening Certis’ market leadership and influence locally. With a deep understanding of Singapore’s security industry, Poon has forged strong, long-lasting partnerships and collaborations with key stakeholders across various sectors, and continues to guide Certis towards enhanced customer intelligence capabilities.
Poon drove the successful implementation and adoption of Security+, Certis’ unique service offering that orchestrates multi-service digital operations and leads the way for integrated smart services offerings in the industry. He continues to power Certis’ growth as an advanced security and specialist outsourcing partner.
Chief Executive, Singapore
Ronald Poon
Brett Pickens is chief executive of Certis Australia. He works with the senior leadership team in Australia and Singapore to steer business strategy and drive continued transformation for Certis Australia. He has held leadership roles with ISS, Wilson and Securitas, and brings with him a wealth of experience in the business-to-business service sector. He also has a strong foundation in sales and commercial management across Australia and the Asia-Pacific region in roles such as chief commercial officer.
Thriving on innovation, Pickens has experience in deploying technology solutions, including IoT and big data, to deliver competitive advantages for the organisations he has worked for.
Chief Executive, Australia
Brett Pickens
Having helmed various business units, including protection and enforcement, physical and aviation security, and logistics services over his 15 years in Certis, Benny Lim was appointed chief executive of Certis Hong Kong and Macau in December 2021. Previously head of Certis’ Physical Security Business in Singapore, he led the transformation and merger of the Protection and Enforcement Services and Auxiliary Police Force to form Certis Land Security, as well as the implementation of Certis’ first Security+ project at Jewel Changi Airport.
With his holistic understanding of Certis’ business philosophy and strategy, he now leads the Hong Kong and Macau office in providing a comprehensive range of security services, from manpower to security consultation and technology.
Chief Executive, Hong Kong and Macau
Benny Lim
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Dave Longbottom
Chief Technology Officer
Alex Ventura
Head of Marketing
Damian Palovick
Senior Vice President of Underwriting
AXA XL – Delegated Authority Programs, North America
Dr. Mary Lavoie
Head of Risk Management and Senior Vice President
AXA XL – Delegated Authority Programs, North America
Mark Bernacki
Chief Underwriting Officer
Ryan Armijo
Chief Operating Officer, Underwriting Division
Bob Petrilli
President, Underwriting Division
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Brokers’ Pick – Professional liability
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Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”
Saray Uribe,
CharSan Insurance & Consulting
“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”
Saray Uribe,
CharSan Insurance & Consulting
employee benefits
regional retail P&C
specialty P&C
underwriting
direct-to-consumer programs
“Alliant has achieved growth in each of these categories via a potent combination of organic growth and strategic acquisitions with plans to continue on this forward trajectory,” explains executive vice president and director, M&A development, Stephen Farr. “Our goal is to achieve strong organic growth, over 10%, augmented by selective and strategic M&A activity.”
Breaking down the specific drivers of growth, Farr adds, “Alliant’s P&C verticals have achieved the highest level of growth in the brokerage space, and the company’s generalist producers have also been a beneficiary by virtue of producing more complex, industry-specific accounts via partnerships with Alliant specialty brokers. Our direct-to-consumer business has been growing at a rapid rate via acquisitions and alignment with other Alliant divisions on cross-selling opportunities.”
The firm enables its team to work effectively with a synergy-creating structure.
Zimmer says, “The Alliant experience is defined by best-in-class teams, service, innovation, and a dynamic and collaborative environment where we work together to achieve powerful, long-term results for our clients and partners. We proactively eliminate walls and silos within our organization, allowing our team members to be both responsive and innovative in their approach to serving clients.”
The firm’s profile was boosted with the launch of Alliant Consumer Group, a dedicated unit housing Alliant’s growing portfolio of consumer-facing operations.
There was also the creation of the Alliant Insurance Foundation in 2023, a charitable, non-profit organization focused on promoting justice and equality by expanding access to opportunities for career growth and advancement for individuals with diverse backgrounds and life experiences.
Alliant also has an active philanthropy program. Across 2023, Alliant professionals collectively raised/contributed:
more than $1 million in funds
over $2.3 million in combined monetary and in-kind donations through an annual World Food Derby initiative
2,320 volunteer hours to numerous deserving organizations, making a significant community impact
Alliant’s progress is set to continue, as underlined by Zimmer, who has confidence in the firm’s people to deliver continued excellence.
“We believe in our business plan, and it has proven successful. We don’t feel the need to change that. Our core business plan will continue to drive the company forward, complemented by new opportunities that may arise in the future.”
Turnaround time – claims
Turnaround time – new business
Overall
