Headquarters:
Unit 405, Level 4, The Vinson, Rizal Street cor. Doña Aurora, Legazpi City, Albay 4500, Philippines
Year founded:
2019
Number of employees:
190+
Email:
info@pandroutsourcing.com
Website:
pandroutsourcing.com
LinkedIn:
linkedin.com/company/pandroutsourcing
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
Anthony Gunter
Chief Executive Officer
Jesse King
Head of Growth
Katelyn Ramsay
Account Management Head
Leadership
With over 17 years of experience in outsourcing and offshoring, Anthony Gunter is currently serving as CEO of PANDR. He has implemented high-performing offshore teams for major corporations in energy, telecommunications, and insurance since 2006, growing teams from just a handful to over 600. PANDR is dedicated to helping small and medium-sized businesses assemble top-tier offshore teams, and Gunter’s primary objective is to transform outsourcing by prioritising transparency, trust, and employee well-being. He aims to change how companies approach outsourcing and his focus on driving positive change in the industry is unwavering.
Chief Executive Officer
Anthony Gunter
Jesse King, PANDR’s outsourcing mastermind and head of growth, has over a decade of industry experience and a proven track record of delivering exceptional client results. With his leadership style rooted in building meaningful relationships with his team and clients, he brings together talented individuals from diverse backgrounds to achieve a common goal. He is passionate about helping his staff reach their full potential, providing the tools, resources, and training they need to succeed. He is committed to creating a work environment that fosters creativity, collaboration, and growth and is a trusted outsourcing partner for businesses of all sizes.
Head of Growth
Jesse King
In 2021, Katelyn Ramsay joined PANDR, leveraging her years of experience in account management and a unique blend of skills to the company. Since then, she has led the team of operations managers and has been instrumental in managing various client needs and expectations, aligning her team’s performance with the company’s objectives. Additionally, she has a strategic mindset and the ability to identify and implement process improvements that drive efficiency and effectiveness within the team. Her skillset has enabled PANDR to maintain highly effective and client-focused operations that consistently deliver exceptional results.
Account Management Head
Katelyn Ramsay
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Leadership
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
Leadership
Ana Margarita Berjuega-Panti
General Manager
Ana Margarita Berjuega-Panti, PANDR’s general manager, has been instrumental in the company’s success since its inception. Her leadership has driven the company’s growth and development, fostering a culture of excellence that has propelled PANDR to its current status. Berjuega-Panti’s exceptional leadership skills have helped her build and maintain strong relationships with her teammates, and her commitment to transparency and open communication has created a collaborative work environment that encourages innovation and creativity. Her focus on continuous improvement has kept PANDR ahead of the curve, and her vision and dedication have set a standard of excellence that the company strives to maintain.
General Manager
Ana Margarita Berjuega-Panti
Luke de Campo
Head of Finance
In addition to his outsourcing and offshore finance team expertise, Luke De Campo is PANDR’s head of finance. With his extensive background in corporate finance, consulting, and leading finance teams, he is uniquely qualified to help businesses achieve their financial goals. He is passionate about helping small and medium-sized enterprises improve their efficiency, profitability, and scalability, and he brings a wealth of experience to the table. In his current role, De Campo oversees the company’s financial operations and ensures that all accounting practices are compliant and transparent. His commitment to excellence and deep understanding of finance make him an invaluable asset to PANDR and its clients.
Head of Finance
Luke de Campo
PANDR Outsourcing brings a fresh perspective to the outsourcing and offshoring industry, departing from the traditional and often mundane approaches taken by other companies in the space. Its progressive vision prioritizes its employees’ well-being, making them the happiest and most effective team players for their clients.
Transparency and trust are the fundamental values that PANDR upholds in its relationships with its team members and partners. PANDR’s primary goal is to build offshore teams composed of exceptionally talented individuals with complementary skills who work together to support companies worldwide in achieving their objectives. As an employee-first company, PANDR values its team members’ physical and mental health and continually seeks their input to improve operations. The culture at PANDR reflects the collective spirit of its people – a shared commitment to supporting partners and positively impacting communities.
The success of its clients is dependent upon creating an environment that values employees deeply and empowers them to care for their clients. PANDR is committed to fostering a culture of continuous learning, growth, and development by providing ongoing training and development opportunities and a work environment that encourages creativity, innovation, and collaboration. The company believes in recognising and rewarding its employees’ contributions and achievements, offering competitive compensation and benefits packages such as employee milestone rewards, flexible work arrangements, good HMO coverage, and opportunities for career advancement.
PANDR is committed to creating a workplace where everyone feels valued, respected, and supported. The company believes that fostering a culture of inclusion and diversity can unlock its employees’ full potential and lead to greater success as an organisation.
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Kylie Quinlivan
General Counsel and Company Secretary
Keith Schlosser
Global Chief Information Officer
Dan Draper
Group Chief Underwriting Officer
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Kylie Quinlivan is general counsel and company secretary of hipages Group and a member of the executive team. This is her second role as general counsel of an ASX-listed company. Quinlivan is a top-tier trained corporate lawyer with over 17 years of experience in public and private M&A/transactional work, fundraising, and corporate governance. She is commercially oriented, curious, and with a demonstrated ability to understand complex matters quickly and communicate simply. Quinlivan is excited by hipages’ growth potential, its entrepreneurial spirit and conviction for creating a unique culture. She holds a Bachelor of Commerce/Laws (Honours) and a Master of Laws from the University of Sydney.
General Counsel and Company Secretary
Kylie Quinlivan
Keith Schlosser is global chief information officer at AXIS Capital, where he leads the company’s global information technology and data strategy. He is also responsible for driving change throughout the organisation by delivering high-quality, future-oriented IT services in line with AXIS Capital’s business strategy. Schlosser has more than 30 years of insurance industry experience, spanning roles in information technology, business solutions, marketing and sales. Prior to AXIS, he served as chief information officer for Chubb’s Overseas General Insurance division, where he spearheaded a number of growth, innovation, digital and change initiatives. Before that, he served as CIO at The Travelers Companies international division. Schlosser was also a vice president for marketing technology and web communications at AIG.
Global Chief Information Officer
Keith Schlosser
Dan Draper was appointed group chief underwriting officer in September 2022. He had previously served for more than two years as group head of underwriting at AXIS. Prior to that, he had been group chief risk and actuarial officer at VIBE. Before joining VIBE, Draper spent eight years with AXIS, holding a number of leadership roles that included group chief actuary, chief risk analytics officer, and insurance segment chief risk officer. Before that, he held managerial positions at the Financial Services Authority, XL Capital, and EY.
Group Chief Underwriting Officer
Dan Draper
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
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Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business