Headquarters:

Melbourne, VIC

Year founded:

2021

Number of employees:

<100

Phone:

1300 824 930

Email:

hello@insightpbs.com.au

Website:

insightpbs.com.au

LinkedIn:

sd.linkedin.com/company/insight-pbs

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

Rosie Valencia

Managing Director

Jessica Kaufman

Clinical Lead

Natalie Chiko

Quality and Compliance Manager

Leadership

A psychologist by trade and a big advocate for human rights and education, Rosie Valencia believes that creating a positive workplace is the foundation of delivering quality services. She works hard to design systems that ensure efficient, high-quality, and sustainable outcomes. Valencia considers herself lucky to be working alongside people who have a passion for positive behaviour support and believe in the firm’s impactful work.

Managing Director

Rosie Valencia

Jessica Kaufman is the clinical manager at InsightPBS. She has been with the team for three years, starting off as a practitioner, moving to team leadership and progressing to clinical management. Her approach to work is rooted in empowering those around her, and she is dedicated to fostering a supportive and collaborative environment. As a registered psychologist and behaviour support practitioner, she has specialised in supporting youth with autism, early childhood intervention, and implementing positive behaviour strategies across the lifespan. What Kaufman loves most about her work is the opportunity to make a difference in the lives of people with disabilities. She feels incredibly fortunate to work alongside such a dedicated team of staff who share the company’s values and bring a positive and caring energy to the workplace. Colleagues often describe her work style as enthusiastic, optimistic, and patient – qualities she strives to bring to every interaction with clients and her team.

Clinical Lead

Jessica Kaufman

As the quality and compliance manager at InsightPBS, Natalie Chiko has been with the company for two years. She operates with a focus on open communication, teamwork, and a dedication to excellence in her work approach. Her primary role entails supervising quality and compliance measures within the organisation to ensure adherence to industry standards and effective implementation of quality systems. Her favourite aspect of the job is collaborating with dedicated colleagues who are committed to making a difference in the lives of individuals with disabilities. By fostering an inclusive work culture, she takes pride in promoting collaboration. According to her colleagues, Chiko is known for being approachable, supportive, and always willing to offer assistance.

Quality and Compliance Manager

Natalie Chiko

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

Leadership

“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”

Saray Uribe, CharSan Insurance & Consulting

Leadership

Anne Nalonnil

Finance Manager

Adept at analytical and strategic finance, Anne Nalonnil has extensive experience working with local and international businesses. Even though each day revolves around numbers, every day is not the same. She likes the challenge of solving problems and coming up with new initiatives as the business grows.

Finance Manager

Anne Nalonnil

Tom Henskens

Marketing and Engagement Manager

Tom Henskens is the marketing and engagement manager at Insight PBS. He brings with him a wealth of knowledge in PBS and the NDIS, after having been in the industry and space since 2018. His role is to find and bring in any potential leads to the business, and grow the brand awareness of Insight’s services across Australia.

Marketing and Engagement Manager

Tom Henskens

Founded in 2021, Insight PBS is not just an NDIS provider; it is a community founded on compassion, collaboration and continuous growth. For Insight PBS, its people are its greatest asset. Each day, its diverse team unites with a shared goal: to empower individuals through Positive Behaviour Support while promoting a supportive and inclusive culture. Insight PBS follows a person-centred philosophy that not only changes the lives of those it supports but also creates a work environment where its staff can flourish. Its remote workforce comes from all corners of Australia, and all have the opportunity for strong career and personal growth. The firm prioritises its team by providing continuous training, creative professional growth opportunities, and a collaborative culture that appreciates every perspective. Insight PBS celebrates the individuality of its team members and recognises their contributions through a range of initiatives – from weekly KUDOS recognition to flexible working arrangements and wellbeing incentives. By nurturing a culture of trust and mutual respect, the firm ensures that its employees are motivated, engaged, and equipped to deliver exceptional support to those in need.

Felitia Finette

General Manager of People and Culture

Emma Gibbs

Customer Service Manager

Dan Draper

Group Chief Underwriting Officer

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Felitia Finette is passionate about fostering vibrant workplace cultures and brings a dynamic blend of hands-on HR expertise with an innovative approach to people and culture at Insight PBS. She is an experienced HR practitioner who is focused on shaping effective HR strategies that align with organisational goals and enhancing employee engagement and wellbeing. Finette is committed to Insight PBS’s mission of lifelong empowerment for its participants and extends this philosophy to its workforce by cultivating an environment of flexibility, diversity and ongoing learning and development.

General Manager of People and Culture

Felitia Finette

Emma Gibbs is the administration and customer service manager at Insight. She has been with Insight since the beginning and has had an amazing journey full of challenging and rewarding work. Gibbs loves being part of the leadership group at Insight and managing the wonderful administration team. The dedication and commitment to ensuring all participants and stakeholders have a smooth transition to their practitioners is critical work, which her team handles with compassion and kindness. Gibbs’s work style is honest and fair; she always tries to communicate openly with her team, ensuring they get what they need to succeed and thrive in their roles.

Customer Service Manager

Emma Gibbs

Dan Draper was appointed group chief underwriting officer in September 2022. He had previously served for more than two years as group head of underwriting at AXIS. Prior to that, he had been group chief risk and actuarial officer at VIBE. Before joining VIBE, Draper spent eight years with AXIS, holding a number of leadership roles that included group chief actuary, chief risk analytics officer, and insurance segment chief risk officer. Before that, he held managerial positions at the Financial Services Authority, XL Capital, and EY.

Group Chief Underwriting Officer

Dan Draper

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

Sarah M Stewart

Associate Vice President, Leasing and Call Centre Operations

Karen Bannister, CM

Vice President, Marketing

Dave Longbottom

Chief Technology Officer

Alex Ventura

Head of Marketing

Damian Palovick

Senior Vice President of Underwriting AXA XL – Delegated Authority Programs, North America

Dr. Mary Lavoie

Head of Risk Management and Senior Vice President AXA XL – Delegated Authority Programs, North America

Mark Bernacki

Chief Underwriting Officer

Ryan Armijo

Chief Operating Officer, Underwriting Division

Bob Petrilli

President, Underwriting Division

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Broker's Pick – Personal Accident and Illness Insurance

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Medal

Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Saray Uribe, CharSan Insurance & Consulting

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting