Headquarters:
PO Box 5042, Gold Coast Mail Centre, QLD 9726
Year founded:
Place name adopted in 1958 and approved by State Government in 1959
Number of employees:
4,000+
Phone:
1300 465 326
Email:
mail@goldcoast.qld.gov.au
Website:
cityofgoldcoast.com.au
LinkedIn:
au.linkedin.com/company/city-of-gold-coast
“The 10 high-performance principles seek to attract, retain, and engage exceptional talent by clearly defining who we are and what it means to be a high-performing individual in our " organisation”
Tim Baker,
City of Gold Coast
Tim Baker
Chief Executive Officer
Natalie Rowell
Head of Talent Acquisition and Reward
Inbar Niv
Head of Organisational Development
Leadership
In February 2022, Tim Baker commenced as the CEO of the City of Gold Coast, where he has communicated a clear mandate to transform the City Administration into a high-performing, customer-focused organisation which delivers valuable services to the community. Baker has a track record of successful organisational change, delivering a transformational change agenda as Secretary of the Department of Natural Resources and Environment, Tasmania. He renewed the Department’s business model, improving organisational culture to maximise value to the Tasmanian community.
An excellent negotiator, Baker initiated the amendment of the Tasmanian Aboriginal Heritage Act, which was passed in both houses of Parliament unopposed with the support of all Tasmanian First Nations groups and non-Indigenous stakeholders.
Baker holds a Bachelor of Information Systems from the University of Tasmania, and has completed an Executive Program in Leadership from Stanford University’s Graduate School of Business. He is also a graduate of the Australian Institute of Company Directors.
Chief Executive Officer
Tim Baker
Natalie Rowell is responsible for Orygen’s talent acquisition and remuneration activities within Orygen and has 14 years of recruitment experience gained both locally and in the UK. Having recruited across a range of industries, she brings a breadth of experience recruiting from a plethora of disciplines from C-suite to entry-level roles. She focuses on developing and mentoring high-performing teams who proactively business partner with clients to deliver positive workforce solutions, aligned to strategic outcomes.
Head of Talent Acquisition and Reward
Natalie Rowell
A dynamic and skilled organisational development leader, Inbar Niv heads up organisational development across Orygen. She has a decade-long track record of leading organisation-wide people programs that bring lasting positive culture change. With experience across multiple sectors including FMCG, higher education and health, she thrives on building collaborative teams and relationships, inclusive workplace communities, and impactful strategies that support organisational objectives and provide outstanding staff experience.
Head of Organisational Development
Inbar Niv
“The 10 high-performance principles seek to attract, retain, and engage exceptional talent by clearly defining who we are and what it means to be a high-performing individual in our organisation”
Tim Baker,
City of Gold Coast
“As an organisation, we strive to work together for our common purpose by using our resources to collectively achieve outcomes for the benefit of the city. We take pride in being transparent and accountable and ensure our decision making is effective, ethical, legal and in the public interest”
Tim Baker,
City of Gold Coast
Leadership
“As an organisation, we strive to work together for our common purpose by using our resources to collectively achieve outcomes for the benefit of the City. We take pride in being transparent and accountable and ensure our decision making is effective, ethical, legal and in the public interest”
Tim Baker,
City of Gold Coast
“The 10 high-performance principles seek to attract, retain, and engage exceptional talent by clearly defining who we are and what it means to be a high-performing individual in our organisation”
Tim Baker,
City of Gold Coast
Leadership
Lauren Cations
Head of Business Partnering
Lauren Cations is responsible for Orygen’s business partner function, which supports the executive leadership team and their senior leaders to manage their strategic and operational people needs. She has over 15 years of experience in strategic and operational business partnering at industry-leading and purpose-driven organisations. She is passionate about building strong and purposeful relationships, and empowering the team to work with its leaders to develop commercially focused people solutions that create positive employee experiences.
Head of Business Partnering
Lauren Cations
Max Moran
Sales and Development Executive
Max Moran is responsible for property development at MMG, and oversees a team that maintains, manages, and sells the industry-leading apartments in the Group’s portfolio. Passionate about development and design, Max leads the acquisition and review function for the Group, always with an eye for world-class and leading trends, both Australian and internationally, to inform the Group’s strategic positioning and client-centric ethos.
Sales and Development Executive
Max Moran
The City of Gold Coast, a coastal city in Queensland, is defined by its spectacular beaches, hinterland ranges, forests, waterways and vibrant communities. This outstanding global city has an ambitious agenda and proudly looks towards the future.
The City of Gold Coast’s local council is a professional government organisation that prides itself on its shared mission of a high-performing, customer-focused organisation which delivers value for money services to the community.
The City’s chief executive officer, Tim Baker, joined the organisation in February 2022 and since his commencement has driven a transformational change agenda across the organisation.
“A key driver of this change was developing the High-Performance Principles, to equip staff with the tools to deliver on our mission,” says Tim Baker, CEO of the City of Gold Coast.
“As an organisation, we strive to work together for our common purpose by using our resources to collectively achieve outcomes for the benefit of the city. We take pride in being transparent and accountable and ensure our decision making is effective, ethical, legal and in the public interest”
Tim Baker,
City of Gold Coast
Madhab Raj Paudel
Director of Nursing, Little Bay
Ravi Prasad
Director of Nursing, Warrawee
Dan Draper
Group Chief Underwriting Officer
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Madhab Raj Paudel’s passion has always been to care for the elderly. He joined the Mark Moran Group in 2011 and is a testimony to the career progression at the company. His first role was registered nurse, and he progressed to care manager, then to education and quality manager, and to deputy director of nursing. He was appointed director of nursing in March 2019.
Director of Nursing, Little Bay
Madhab Raj Paudel
Ravi Prasad is the director of nursing, Warrawee. He has been a long-term clinician working with the Mark Moran Group since 2015. He has performed various management roles, including clinical care coordinator and deputy director of nursing. In his current role, he works tirelessly in the development of his teams and promotion of a positive and healthy culture for both residents and employees. Ravi’s strengths are his leadership style, business acumen, and well-developed emotional intelligence.
Director of Nursing, Warrawee
Ravi Prasad
Dan Draper was appointed group chief underwriting officer in September 2022. He had previously served for more than two years as group head of underwriting at AXIS. Prior to that, he had been group chief risk and actuarial officer at VIBE. Before joining VIBE, Draper spent eight years with AXIS, holding a number of leadership roles that included group chief actuary, chief risk analytics officer, and insurance segment chief risk officer. Before that, he held managerial positions at the Financial Services Authority, XL Capital, and EY.
Group Chief Underwriting Officer
Dan Draper
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
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Medal
Small business
Brokers’ Pick – Professional liability
Broker's Pick – Personal Accident and Illness Insurance
Turnaround time – claims
BDM support
Broker communication, training and development
Overall service level
BDM support
BDM support
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Training and professional development, with a variety of professional and Workplace Health and Safety training courses provided for employees
Traineeship, apprenticeship, and graduate placements as entry level roles within the organisation
CEO Service and Excellence Awards, the City's premier employee recognition program, flexible work arrangements including working from home, compressed or varied hours, nine-day fortnights (allowing for a rostered day off), part-time and job share arrangements, or working from various City office locations
“The 10 high-performance principles seek to attract, retain, and engage exceptional talent by clearly defining who we are and what it means to be a high-performing individual in our organisation.
“Research shows our staff agree that these principles are important in driving a high-performance culture. There is an organisational-wide marketing campaign to communicate and embed these principles across our more than 4,000-strong workforce.
“A key theme of these principles is that the Gold Coast is at the heart of everything we do,” says Baker. “City staff put the interests of the Gold Coast first and strive to support and improve our community in the work they do.”
Baker says you also need to be purpose-driven to create meaningful change and successfully deliver good outcomes for the local community.
“As an organisation, we strive to work together for our common purpose by using our resources to collectively achieve outcomes for the benefit of the city. We take pride in being transparent and accountable and ensure our decision making is effective, ethical, legal and in the public interest.
“When dealing with the City, our customers can expect a commitment to being solutions-focused and delivering value for money services for our city on time and in a sustainable manner that support the city’s economy,” Baker says.
The City of Gold Coast offers its employees a number of benefits that provide support across the areas of professional development, health, safety and wellbeing such as: