Headquarters:
Level 36, 300 George Street, Brisbane, QLD, 4003
Year founded:
Started as R&G in 1971, formed as NTI in 1986
Number of employees:
450
Phone:
07 3292 9800
Email:
esme.ribarovski@volvocars.com
Website:
nti.com.au
LinkedIn:
au.linkedin.com/company/ntilimited
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
Tony Clark
Chief Executive Officer
Kerrie Challenor
Chief People and Operations Officer
Janelle Greene
Chief Customer Officer
Leadership
Tony Clark was named chief executive officer of National Transport Insurance in 2007, assuming full management responsibility for the delivery of the company’s mission to be Australia’s leading specialist insurer. Together with the executive team, he is focused on continuing NTI’s innovation and leadership in the industry, implementing the company’s quality products and service differentiation through its expertise in the transport and logistics industries.
Prior to joining NTI in 2001, Tony held senior roles with Fortis, RACV, and GIO over a 30+ year career in the insurance industry. He brings a wealth of insurance experience to the role. He holds an MBA, is a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), a Fellow of the Australian Institute of Management, and has also completed Strategic Leadership and Strategic Marketing postgraduate studies at the Mt. Eliza Business School.
Chief Executive Officer
Tony Clark
Kerrie Challenor is chief people and operations officer at NTI, Australia’s leading specialist insurer. She is responsible for delivering day-to-day service excellence in NTI’s award-winning claims and underwriting operations, and leading the people and capability team.
Kerrie has over 40 years of experience in the insurance industry, having held leadership roles across half that time, specialising in HR, risk and compliance, corporate strategy, and transformation. Her commitment to professional development and the insurance industry extends beyond her role at NTI. She is a Fellow and Honorary Life Member of ANZIIF, having held positions on the national board and academic and women’s councils.
Chief People and Operations Officer
Kerrie Challenor
Janelle Greene is NTI’s chief customer officer and is responsible for developing the strategic direction of the customer experience, marketing, business insights, and pricing and portfolio management teams. She was previously NTI’s general manager – strategic delivery and operations.
Janelle has broad experience in marketing, strategic project delivery, and cultural and business transformations, and has consulted to Bupa, Rio Tinto, and QSuper. Prior to that, she worked at Suncorp, Morgan Stanley London, and Allied Irish Bank in Dublin.
Janelle has a Bachelor of International Business major in Economics and Marketing and an MBA major in Strategic Leadership. She is accredited with the international Barrett Values Centre Cultural Transformation and the Stanford LEAD program. She has also obtained an ANZIIF Executive Certificate in General Insurance Underwriting and a Heavy Rigid truck license.
Chief Customer Officer
Janelle Greene
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Leadership
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
Leadership
Michael Edmonds
Executive General Manager, Commercial
Michael Edmonds was appointed NTI’s executive general manager, commercial in 2018. He has overall responsibility for ensuring that the company’s specialist value proposition is delivered to the Australian market. This includes the leadership of national and local distribution to policyholders via brokers and agents, as well as the management of key accounts and industry associations.
Michael has extensive senior management experience across various sectors including insurance, transport, and industry representation. He is a Fellow of the Institute of Managers and Leaders, a Fellow of ANZIIF, a Certified Insurance Professional, and a graduate of the Australian Institute of Company Directors. He is a director of the Australian Logistics Council and the Underwriting Agencies Council and holds an MBA.
Executive General Manager, Commercial
Michael Edmonds
Jeremy Mitchell
Chief Financial Officer
Jeremy Mitchell has over 20 years of experience in the insurance industry in Australia and the United Kingdom. As NTI’s chief financial officer, he leads a team of finance professionals responsible for ensuring that best practice financial management, compliance, and corporate governance programs are in place. He is also NTI’s company secretary.
Jeremy holds a Master of Economics (honours) and is a Certified Practising Accountant. He is also a member of the Chartered Institute of Management Accountants.
Chief Financial Officer
Jeremy Mitchell
The team at NTI knows what it’s like to keep Australia moving. The vehicles, vessels, and equipment its customers rely on have become safer, faster, and cleaner. The cargoes they carry are more delicate and time-sensitive than ever before.
With over 50 years of experience in the insurance industry, NTI has always been successful in finding new ways to keep its customers moving. When people are at their most vulnerable, it’s critical to have immediate support from a strong, reliable, and experienced organisation. An organisation with the equipment, networks, and know-how to take control of the situation, as well as the capability to reduce lost income by getting customers back to business as soon as possible. That’s exactly why NTI offers premium specialist insurance and assistance products designed to protect Australian businesses and families.
NTI’s combination of tailored products, experienced people, accredited repair and recovery networks, and industry advocacy have made it Australia’s number one specialist insurer.
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Marcus Sweeney
Chief Information Officer
Christopher Hogarty
Chief Sustainability Officer
Alan Hasted
General Manager, Direct
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Marcus Sweeney was appointed chief information officer in 2013 and is responsible for NTI’s information technology requirements. He has over 20 years of experience in IT and, since 2007, has been NTI’s IT director, responsible for setting and implementing the IT strategy across the infrastructure, architecture, and software development fields. Marcus holds a Bachelor of Information Technology and a Bachelor of Land Surveying.
Chief Information Officer
Marcus Sweeney
As chief sustainability officer, Christopher Hogarty is responsible for developing strategies to deliver on NTI’s purpose statement: “To keep Australian industry moving towards a safer and more sustainable future.” This involves working with both customers and partners to create safer people and stronger businesses across the transport, logistics, and insurance industries.
Christopher holds an Undergraduate Master with Honours in Mathematics and Statistics from the University of Glasgow Faculty of Science and a Postgraduate Masters in Operational Research and Management Consultancy from the Strathclyde University Faculty of Business.
Chief Sustainability Officer
Christopher Hogarty
As NTI’s general manager – direct, Alan Hasted is responsible for exploring and developing opportunities within the transport and logistics industries, with a focus on direct channels. He joined NTI in 1994 and has held several senior management roles within the organisation, most recently as general manager of claims operations.
General Manager, Direct
Alan Hasted
Kimi Shah leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic, and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
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BDM support
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business
Medal
Overall service level
Broker communication, training and development
BDM support
Turnaround time – claims
Broker's Pick – Personal Accident and Illness Insurance
Brokers’ Pick – Professional liability
Small business