Headquarters:

Level 177, Pacific Highway, North Sydney, NSW 2060

Year founded:

1986

Number of employees:

5,500+

Phone:

1300 850 505

Email:

careers@tpgtelecom.com.au

Website:

tpgtelecom.com.au

LinkedIn:

linkedin.com/company/tpg-telecom

“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”

Erica Kofie, QBE

Iñaki Berroeta

Chief Executive Officer and Managing Director

Grant Dempsey

Chief Financial Officer

Ana Bordeianu

Group Executive, Customer Operations and Shared Services

Leadership

Iñaki Berroeta is the CEO and managing director of TPG Telecom and was CEO of Vodafone Hutchison Australia from 2014 to 2020. A 26-year veteran of the telecommunications industry, Berroeta previously served as CEO of both Vodafone Romania and Vodafone Malta, and held various operational roles at Vodafone Spain, Global Star USA, AirTouch International (USA), and Airtile Moviles (Spain). He holds a Master of Science in Telecommunications from Bilbao Superior School of Telecommunications Engineering in Spain, and an MBA from Henley Management College in the UK. Berroeta’s appointment to the Board commenced on 29 June 2020.

Chief Executive Officer and Managing Director

Iñaki Berroeta

Grant Dempsey joined TPG Telecom in February 2022 as chief financial officer. His responsibilities include finance, investor relations, risk management, and procurement and strategy. He has more than 35 years of experience in a variety of finance roles as a senior executive, strategic advisor, and in investment banking. Prior to TPG Telecom, Dempsey was CFO at Alumina. He previously held roles at companies, including ANZ Banking Group, JP Morgan, Citigroup, Seven Network, and General Electric. He holds a Bachelor of Commerce from the University of Melbourne.

Chief Financial Officer

Grant Dempsey

Ana Bordeianu was appointed group executive, customer operations and shared services in July 2021. Ana was previously chief customer officer, Vodafone and Lebara at TPG Telecom, after serving on the Vodafone Hutchison Australia executive team since 2018. Bordeianu has extensive experience in customer care and operations, originally joining the Vodafone Group in February 2003. She has held a number of senior leadership roles across customer relations, customer operations, and customer experience both in Romania and Qatar. Originally from Romania, she has studied Political Sciences and holds a degree in Psychology from Bucharest Spiru Haret University.

Group Executive, Customer Operations and Shared Services

Ana Bordeianu

Erica Kofie, QBE

“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”

Erica Kofie, QBE

Leadership

“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”

Erica Kofie, QBE

Leadership

Kieren Cooney

Group Executive Consumer

Kieren Cooney joined TPG Telecom in March 2021 as the group executive responsible for the consumer P&L of the company’s brand portfolio. Cooney was most recently at Foxtel Group, where he was chief customer, marketing, and sales officer. He was previously chief marketing and content officer at REA Group, and has held CEO roles within Omnicom Group and Leading Edge. Cooney has extensive corporate experience across the media, digital and telecommunications sectors in Australia and New Zealand, including Vodafone New Zealand, Spark, and NBN.

Group Executive Consumer

Kieren Cooney

Giovanni Chiarelli

Chief Technology Officer

Giovanni Chiarelli joined TPG Telecom as chief technology officer in January 2022. He is responsible for the company’s mobile and fixed networks, information technology, and digital operations. His previous experience includes chief technology and information officer at MTN South Africa, chief technology officer at Vodafone Romania, and chief information officer at Telecom Italia. Chiarelli holds Master of Engineering and MBA degrees.

Chief Technology Officer

Giovanni Chiarelli

TPG Telecom’s ambition is to be Australia’s best telco. With over seven million customers across its mobile and broadband networks, the telco is connecting Australia for the better. Its purpose is to build meaningful relationships and support vibrant, connected communities. Four core values guide how TPG Telecom’s people think and behave, what they prioritise, and the experiences they create for their customers and communities every day. These values are:

“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”

Erica Kofie, QBE

Trent Czinner

Group Executive, Legal and External Affairs Company Secretary

Vanessa Hicks

Group Executive People Experience

Jonathan Rutherford

Group Executive Wholesale, Enterprise and Government

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Trent Czinner was appointed group executive, legal and external affairs at TPG Telecom in August 2020, and took on the role of company secretary in March 2021. He was previously Vodafone Hutchison Australia’s general counsel and company secretary from 2013 to 2020. Czinner has worked as a telecoms and technology lawyer since 1998. From 2011 to 2013, he ran the legal function for Salesforce in Australia and New Zealand. Czinner has a Bachelor of Law and Administration from The University of Newcastle, and was admitted as a solicitor in NSW in 1995. He has an MBA from the Australian Graduate School of Management. He is a certified member of the Governance Institute of Australia.

Group Executive, Legal and External Affairs Company Secretary

Trent Czinner

Vanessa Hicks was appointed group executive, people experience at TPG Telecom in August 2020. She was previously Vodafone Hutchison Australia’s director of human resources, having joined the company in 2006. Hicks has served in several senior roles within the company, including general manager of business customer operations and general manager of HR. She is responsible for all HR functions, including organisational culture, leadership programs, and occupational health and safety. She was appointed chair of the TPG Telecom Foundation Board, formerly named Vodafone Foundation Australia, in January 2022. She has served on the Vodafone Foundation Australia Board since 2010, including a four-year tenure as chair. Hicks has served as an advisory board member of the Telco Together Foundation since 2017. Prior to Vodafone Hutchison Australia, Hicks was a director at First Choice Solutions and the national contact centre manager for ING. She is a graduate of the Australian Institute of Company Directors.

Group Executive People Experience

Vanessa Hicks

Jonathan Rutherford was appointed group executive, wholesale, enterprise, and government in December 2021. Having joined TPG Telecom in July 2021, he has responsibility for driving growth in the enterprise, business, government, and wholesale segments. Rutherford was previously at Vodafone Czech Republic, where he served as vice president, B2B. He previously worked at Vodafone Ireland and Vodafone UK in senior enterprise and commercial roles, and prior to that was a network engineer at 3. He holds Bachelor of Engineering and Master of Engineering degrees.

Group Executive Wholesale, Enterprise and Government

Jonathan Rutherford

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.” Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”

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Small business

Stand together – Together we are unstoppable Own it – We step up and own what we do Simple is better – We challenge ourselves to find a simpler, fresher way Boldly go – We are hungry, curious, and brave

2022 was a pivotal year for TPG Telecom’s leadership teams. The company commenced its flagship leadership program – Leading with Spirit – which was rolled out from the executive team to frontline leaders. This program has been designed to deeply immerse TPG Telecom’s leaders in the core leadership capabilities to embed their spirit and company values, ensuring a consistent leadership experience for employees, customers and the communities they serve. There has been a positive shift in leadership perception and engagement, measured through the twice yearly company engagement survey. Their values and three guiding principles shape their strategy and ambition:

Integrate and simplify – Create a leaner, more scalable base through their technology, people, processes and brands Win smart – Grow by delivering high-value products and services, leveraging their cost and infrastructure advantage Maximize potential – Become Australia’s best telco for customers, shareholders, and their people and community