Headquarters:

Cleveland, QLD

Year founded:

1948

Number of employees:

1,000+

Phone:

(07) 3829 8999

Email:

rcc@redland.qld.gov.au

Website:

redland.qld.gov.au

LinkedIn:

au.linkedin.com/company/redland-city-council

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

Andrew Chesterman

Chief Executive Officer

Francine Kwok

General Manager

Oliver Huang

Director of Northshore Team

Leadership

One of the reasons I joined Redland City Council in 2017 was its obvious focus on the people who work here. Our people, culture and location are our competitive edge, and we’re committed to creating a workplace that offers compelling pathways, is innovative and responds to change, values integrity and respects individuality – all while serving the greater community good. There is no more diverse workplace to achieve in your career than that offered by the Council. Supporting our employees to be their best and bring their best for the community’s benefit is our collective aim. We have high expectations of our people but, in return, we offer a range of attractive benefits and ongoing support programs.

Chief Executive Officer

Andrew Chesterman

Francine Kwok is the general manager of EverBright Finance. Prior to joining the company, she had 20 years of banking experience with BNZ, where she gained experience in credit, people leadership, risk management and operational management. In her last role as a regional manager at BNZ, Kwok was responsible for leading the highest-performing team of business acquisition managers in the SME segment and providing banking solutions that fit the needs of businesses in Auckland and Northland to help them grow. To understand the needs of individuals and groups that she does business with, Kwok applies her practical experience and knowledge from her formal education when providing valuable advice and sourcing the best solutions.

General Manager

Francine Kwok

Oliver Huang is the director of the EverBright Finance North Shore team and a senior financial adviser. He has extensive knowledge and expertise in numerous areas, including IT, international trading, wholesale manufacturing, retail, residential construction, property developments and the banking and financial industry. He specialises in property finance and residential, business and commercial loans. A rich business background and knowledge of property development make him unique in the finance sector. Huang was recognised as Advisor of the Year in 2018 under Mortgage Link for his first advisory year and has received the Link Financial Group Double Diamond Awards for the past years. He has helped countless customers make their financial dreams come true.

Director of Northshore Team

Oliver Huang

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

Leadership

“A true leader can see potential in different employees, regardless of their position. Listening and recognizing the value of each individual not only inspires them but also makes them grow professionally”

Saray Uribe, CharSan Insurance & Consulting

Leadership

Song Song

Director of East Team

Song Song is the director of EverBright Finance’s East team. Prior to this role, he worked for 12 years in various roles at banks. He has gained experience in leadership, lending and operations during his banking career. His last role at BNZ was regional manager for SME acquisition. Song’s experience and knowledge in the banking industry give him a great understanding of the client’s financial goals and how to achieve them. He specialises in business and commercial lending, property finance, cash flow lending and budgeting, residential home lending, investment property lending and business planning.

Director of East Team

Song Song

Jack Hou

Partner

Jack Hou is a strategic partner at EverBright Finance. He has 18 years of experience working in four international financial institutions, including three major banks in New Zealand. His positions within ANZ included head of international banking, NZ and Auckland Asian retail and business banking, and acting regional manager for Wellington North, with 13 branches and over 200 bankers. He was also a board member of the ANZ NZ Staff Foundation and the founder of the Wellington Region’s Asian retail and business bank divisions. Hou is passionate about helping clients enter into home and business ownership. He is keen to share his corporate and entrepreneurial experience to help customers and their businesses grow. As a vibrant, motivational leader, he develops high-performing individuals and teams. Innovative and entrepreneurial, he has a strong ability to launch new business strategies and own growth segments with superior customer satisfaction and revenue growth.

Partner

Jack Hou

Improve lives and shape your career in a truly special place. Redland City Council is the local government authority for the Redlands Coast, which has a population of more than 166,800 residents across 12 mainland suburbs and six island communities. The Council employs more than 1,000 people and manages more than 437,000 assets worth over $3 billion. We maintain more than 1300 km of roads, manage more than 4900 ha of conservation and green spaces, provide libraries, a performing arts centre, art galleries, an animal shelter and an environment centre. We also support about 70 local sport and recreation clubs and keep the community safe through disaster management. We also service households through water delivery, wastewater collection and treatment, waste collection and management and recycling. The Council’s mission is to make a difference every day through the work we do, and we aim to continually improve and strengthen our ability to be an efficient and effective organisation that is responsive to the needs of our community. We want our community, visitors and employees to see and feel this commitment through our core values:

Edward Lai

Head of Insurance

Sean McConlogue

President, Alliant Underwriting and Consumer Solutions

Dan Draper

Group Chief Underwriting Officer

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Edward Lai is the head of insurance for EverBright Finance. He believes putting his clients first and maintaining the highest level of professionalism on their behalf is a must, and this has never steered him wrong. He brings the greatest degree of experience to his clients by listening to their needs and working diligently with them to implement a comprehensive, customised plan that is unique to them. His specialty lies in life risk insurance such as life, trauma, disability income protection, TPD and medical coverage. His clients would describe him as an honest, helpful, passionate and detail-oriented person. With Lai on their side, clients can rest assured that they will receive the highest level of expertise and care when it comes to their insurance needs.

Head of Insurance

Edward Lai

Sean McConlogue has more than 20 years of experience in the insurance industry, with particular emphasis on specialty program development. Before joining the company in 2003, McConlogue served as president of Affinity Insurance Services, and prior to that held senior-level management positions with Tristar Insurance Services, Arthur J. Gallagher & Co., and Xerox Corporation. McConlogue earned a bachelor’s degree in economics from the University of California, San Diego and a master’s degree in international management from Thunderbird, The American Graduate School of International Management.

President, Alliant Underwriting and Consumer Solutions

Sean McConlogue

Dan Draper was appointed group chief underwriting officer in September 2022. He had previously served for more than two years as group head of underwriting at AXIS. Prior to that, he had been group chief risk and actuarial officer at VIBE. Before joining VIBE, Draper spent eight years with AXIS, holding a number of leadership roles that included group chief actuary, chief risk analytics officer, and insurance segment chief risk officer. Before that, he held managerial positions at the Financial Services Authority, XL Capital, and EY.

Group Chief Underwriting Officer

Dan Draper

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

Sarah M Stewart

Associate Vice President, Leasing and Call Centre Operations

Karen Bannister, CM

Vice President, Marketing

Dave Longbottom

Chief Technology Officer

Alex Ventura

Head of Marketing

Damian Palovick

Senior Vice President of Underwriting AXA XL – Delegated Authority Programs, North America

Dr. Mary Lavoie

Head of Risk Management and Senior Vice President AXA XL – Delegated Authority Programs, North America

Mark Bernacki

Chief Underwriting Officer

Ryan Armijo

Chief Operating Officer, Underwriting Division

Bob Petrilli

President, Underwriting Division

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Broker communication, training and development

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Broker's Pick – Personal Accident and Illness Insurance

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Overall service level

Broker communication, training and development

BDM support

Turnaround time – claims

Broker's Pick – Personal Accident and Illness Insurance

Brokers’ Pick – Professional liability

Small business

Saray Uribe, CharSan Insurance & Consulting

“Having four insurance designations, and the wealth of knowledge that comes with it, enables me to better counsel customers regarding the importance of having the appropriate insurance coverage”

Saray Uribe, CharSan Insurance & Consulting

One team Serve with pride Safety at heart Listen and be heard Own it with integrity