Headquarters:

Australia Square Plaza, Court 4/95 Pitt St., Sydney, NSW 2000

Year founded:

2006 (expanded to Australia in 2008)

Number of employees:

11,000+ RGER people globally

Phone:

(02) 9112 0100

Email:

engage@rewardgateway.com

Website:

rewardgateway.com/au

LinkedIn:

linkedin.com/company/reward-gateway

“We prioritise embracing cutting-edge technologies, creative problem solving and continuous improvement to enhance our premium funding solutions and provide exceptional value to our clients”

Kylie Green

Managing Director, APAC

Kylie Terrell

Director of Consultancy

Daniele Iezzi

Group Retail Director, APAC

Leadership

For over 20 years, Kylie Green has been working with leading companies on how to take their employee engagement strategy to the next level. She is passionate about working with HR leaders to achieve their business objectives, particularly in the areas of change, engagement, recognition, attraction and retention.

Managing Director, APAC

Kylie Green

Kylie Terrell has partnered with HR leaders across Australia and New Zealand for over 10 years to design and deliver strategic employee engagement programs that have employees at the heart. Responsible for helping organisations bring their purpose, mission and values to life across numerous best-in-class engagement programs, she is driven to help businesses use engagement as a core lever for success.

Director of Consultancy

Kylie Terrell

Daniele Iezzi brings over 25 years’ retail experience from brands including Myer, David Jones and Country Road Group, where he led customer service and digital transformation. A recognised thought leader in AI and customer engagement, he has shared insights at events such as Salesforce Heart of Service, Contact Centre Symposium, Auscontact Forum and SxSW Sydney. Passionate about how AI transforms customer experiences, Iezzi is now focused on enhancing Reward Gateway’s SmartSpending app with personalised, seamless journeys. A retailer at heart, he is committed to building sustainable partnerships that deliver the best offers for members across APAC.

Group Retail Director, APAC

Daniele Iezzi

BRETT BASTOW, IQUMULATE PREMIUM FUNDINGs

Leadership

Tricia Kopka

Head of Operations and Process and Improvement

Tricia Kopka is a highly experienced operations leader with a strong track record managing teams across various sectors, primarily in banking and financial services. She played a key role in the rebranding of the business to IQumulate Premium Funding in 2019 and was subsequently promoted to operations manager and project specialist. Since then, Kopka has been part of the IQumulate Leadership team, overseeing the loan origination teams and driving core strategic projects to enhance processes within the company. She leverages smart technology and automation to deliver faster, more successful outcomes.

Head of Operations and Process and Improvement

Tricia Kopka

Josh Crawford

Vice President of Training & Development

Josh Crawford is a leader in the financial services industry, bringing the power of Nobel Prize-winning investing science to communities across the US and Puerto Rico. His expertise includes leading breakthrough educational experiences to hundreds of advisors and thousands of their clients, helping lead and engineer innovative advisor training programs, and training and developing entrepreneurs to expand themselves and their businesses. As vice president of training and development at Matson Money, he is instrumental in bringing the American Dream Experience to families across North America.

Vice President of Training & Development

Josh Crawford

Stevens & Associates Lawyers is a leading and trusted employment law firm based in Sydney known for delivering high-quality legal expertise in the area of employment law and industrial relations across Australia, alongside a proven track record of effectively and swiftly resolving a variety of workplace law issues. In the past year, the firm’s growth has been notable. It has: • experienced a 213% growth in the number of client matters, increasing from 149 client matters in the 2022 financial year to 390 client matters in the 2023 financial year • improved its online visibility, leading to over 50 online enquiries each month and a conversion rate of client leads of up to 40% • significantly expanded the breadth and type of matters that it advises on day to day, which has increased the firm’s skillsets, diversity and resilience • expanded its community outreach by collaborating with local Sydney venues for client seminars and continuing active participation in a Sydney small/family business group Stevens & Associates Lawyers has adapted to digital trends by implementing an effective strategy with SEO and web design, resulting in a structural shift that has seen increased representation of employees where the firm previously mainly advised employers. The firm’s recognition as a “Fast Firm” attests to its momentum in the employment law space.

“IQumulate is on a technology journey, and we’re just getting started”

Wayne Tower, IQumulate Premium Funding

Matt Matson

Vice President of Technology

Francine Minervini 

Senior Vice President, Chief Technical Claims Officer

Nicholas Webber

VP, WC Litigation 

Pam Chhabra

Manager – Residential Strata

A founding team member of Matson Money, Matt Matson has brought innovation to the organization through the implementation of technological advancements since the early 1990s. He put Matson at the forefront of the industry by pioneering its online presence in the early days. For 10 years, Matt guided the firm’s technology and design teams, expanding them into full design, development, and networking departments. He returned in 2018 to revolutionize Matson Money’s technology by championing the new Matson Tech team. Matson Tech is reimagining how technology can fulfill the promise of bringing purpose and the American Dream to every family it serves.

Vice President of Technology

Matt Matson

Francine Minervini is chief technical claims officer at Arch Insurance. She joined the company in 2007 as an assistant vice president in the casualty division and has held various roles of increasing responsibility in the claims department, ultimately being promoted to senior vice president in 2018. Prior to joining Arch, Minervini held several claims handling roles with AIG. She has her JD from New England School of Law and a Bachelor of Arts in political science from Seton Hall University. She is licensed to practice law in New Jersey and New York. 

Senior Vice President, Chief Technical Claims Officer 

Francine Minervini 

Cemal Akgul sees the head of risk and collections role as pivotal in guiding and influencing business decisions. He has more than 15 years of experience across financial and government services, most recently with the NDIS, where he was the leading consultant driving the Risk Management process’ nationwide. Prior to that, he served various roles at BMW Finance across the United States, Hong Kong, Germany and Australia. During Akgul’s tenure at BMW Finance, he predominately worked in risk management, guiding the organisation through seismic changes between 2016 and 2018. In his time prior, he was based out of New York, leading BMW Finance’s American subsidiary's market risk and data analytics teams between 2011 and 2016. Akgul values a balanced approach to business, encourages a positive work culture and is passionate about teaching and guiding the business and individuals at IQumulate.

Head of Risk and Collections

Cemal Akgul

Stephen McMillan first entered the financial services Industry when he joined GE Capital as a finance analyst in 2008, from which he progressed through roles working both onshore and offshore. From there, he moved into Pacific Premium Funding as a financial planning and analysis leader in 2012 and was a key resource in the evolution of the business, first with the successful sale to Macquarie Pacific Funding and then the following progression into IQumulate Premium Funding, where he is now the commercial manager. As commercial manager, McMillan leads a team that is responsible for commercial analysis and business support, identifying and reporting improvement initiatives, and the securitization and treasury functions of the business.

Commercial Manager

Stephen McMillan

One culmination of these efforts has been the real-world, needs-based IQEdge solution. A one-stop online quoting tool designed for both the Australian and New Zealand markets, IQEdge delivers quotes in under 60 seconds. Plus, the solution offers quote comparison and quote versioning capabilities, enabling users to review vital historical and financial data in a single page view. IQEdge can streamline and automate application processing, underwriting document verification and payment collection, cutting the need for manual labour and minimising processing errors. A digital “self-service” platform, IQEdge, reduces the need for customer and administrative support. Meanwhile, borrowers can access their accounts, make payments and manage their policies independently and through sales and support teams, which are always available for further assistance. “We’ve created a quality platform that simplifies the quoting process yet amplifies the customer experience,” says Gordon. “It’s a real game changer.” IQumulate offers an online digital quoting tool to clients. The best-in-market solution enables IQumulate to tailor funding offerings to brokers that align with their prefered distribution channel.

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What does IQumulate have in mind for the future? “IQumulate is on a technology journey, and we’re just getting started,” says Wayne Tower, CEO. “Through continuous engagement with our clients, partners, marketplace and industry, we will listen to the needs as they arise and position our business to be agile and respond to changes as they occur. “Faster decision-making innovations such as AI-powered decision support systems can expedite the underwriting and approval process, leading to quicker responses to clients. This can improve client satisfaction and potentially attract more business, creating a competitive advantage with the potential to allow IQumulate to command premium pricing or capture a larger market share. “As forward-thinkers with a digital and ‘do it better’ mindset, we collectively and proactively look to learn and improve on our customer experience for our clients, paving the way for successful business outcomes for our clients and our business in the coming years ahead. “We’re excited for the future and look forward to what’s on the horizon.”

Adam Basaldella

Manager – Claims

Product Manager

Claire Watson

Commercial Manager

Stephen McMillan

Claire Watson

Product Manager

Claire Watson

Product Manager

Claire Watson

“Our mindset is simple. Keep building a single global standard for lawful, source-verified screening, and make it faster, clearer and easier to use”

Daniel Callaghan, Veremark

“We verify facts at source and standardise lawful screening wherever you hire, so offers move sooner, exceptions drop and managers get decisions they can stand behind, while candidates get a clear, respectful experience”

Daniel Callaghan, Veremark

Ivan Verescuk

Chief Executive Officer and Managing Director

Shaun O’Brien

Head of Underwriting

Emily Walker

Head of Strata and Development

Rex Oakman

Head of Operations and Risk

Sandy Newton

Head of Underwriting

Andrew Mitchell

Manager – NSW

Michael Prokopis

Manager – Southern Region

Pam Chhabra

Manager – Residential Strata

Jeffrey Valdivia

Manager – Commercial Strata

Adam Basaldella

Manager – Claims

Reward Gateway helps you attract, motivate, and retain your people with comprehensive, customised employee engagement solutions. Trusted by 6,000 companies and over 10 million employees around the world, Reward Gateway is the upgrade your Employee Benefits program needs. Enjoy industry-leading employee discounts, bespoke reward-and-recognition programs, employee communications, well-being solutions, surveys, engagement analytics, and easy integrations with all the HR platforms you use every day. With our unified engagement platform and unmatched local support, you can elevate your workplace culture, increase productivity, and join us on our mission to the world a better place to work.

IQumulate invests in education and people, which are vital to attracting new business and talent to the company. “We have long tenures for several of our key staff, including some in leadership positions, and this sound working knowledge of our business, practices and industry provides great insights and a wealth of experience to offer our clients,” says Bastow. “Our new head of sales, Graeme Gordon, formerly manager for New Zealand, joins us in Australia to drive our sales strategy and lead our team to successful outcomes for our clients and our business. We look forward to great things ahead with Graeme as he continues to be active and present in the New Zealand market as well as building sound working relationships and new connections in Australia.” Clients can also expect a lot from working with IQumulate. “Through active engagement with our trusted broker network, IQumulate provides relevant information, education and training content,” says Graeme Gordon, head of sales. “Our clients can expect IQumulate to support their business in several ways, providing an understanding of what premium funding solutions are available and how IQumulate can spread the cost of insurance and help borrowers get the right level of insurance cover to free up their cash flow for other expenses or business growth opportunities. Premium funding is often considered a tool for those who simply cannot afford to pay their premiums in full. While this is certainly a significant driver for many, it is also successfully used by profitable companies who use premium funding to manage their cash flows more wisely or better manage their liquidity.”

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