Headquarters:
300 Meadowvale Blvd, 4th Floor, Mississauga, ON L5N 5P9
Year founded:
1904
Number of employees:
6,500+
Phone:
1 866 323 9695
Email:
customersupport@rexall.ca
Website:
rexall.ca
LinkedIn:
linkedin.com/company/rexall
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
REXALL PHARMACY GROUP ULC
Nicolas Caprio
President
Frank Monteleone
Senior Vice President and Chief People Officer
Paul Chidley
Senior Vice President, Store Operations
Leadership
Nick Caprio joined Rexall in June 2018 as senior vice president and chief operating officer. Since then, he has been appointed as COO and GM in April 2019, and then president of Rexall in 2020. He began his career as a pharmacist at Pharmaprix in 1990, and became the company’s owner a year later.
He brings over 25 years of leadership experience in the health care and retailing sectors to the company. Nick received his Bachelor’s degree in Pharmacy from the University of Montreal and a Minor in BSc, Chemistry. He graduated from the Health Sciences program of Marianopolis College.
President
Nicolas Caprio
Frank Monteleone began his journey with Rexall in 2008 as director of human resources. He is a seasoned HR professional who has held executive roles including vice president, HR and OE, and senior director, HR, leading up to his senior executive position at Rexall. He has been an active member of the Rexall Care Network since 2018 as well as its president and chair. Previously, he held various roles in HR with Indigo Books & Music and Highland Farms grocery.
Senior Vice President and Chief People Officer
Frank Monteleone
Paul Chidley is celebrating 17 years with Rexall, having joined as a regional director in 2007. During his time with the company, Paul has also held the roles of VP Operations for Western Canada, and Vice President of Corporate Store Operations. Paul is a seasoned expert in grocery and retail, having previous operational roles with A&P and Metro.
Senior Vice President, Store Operations
Paul Chidley
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
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“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
“We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions”
Erica Kofie, QBE
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Mona Sabharwal
Senior Vice President, Pharmacy Services
Mona Sabharwal joined Rexall in 2016 as vice president, industry and regulatory affairs. She is an expert in pharmacy practice with over 20 years of experience, previously as executive director with pan-Canadian Oncology Drug Review and the Ontario Ministry of Health & Long-term Care. She brings extensive knowledge of the industry as a registered pharmacist and health care leader. Mona is an alumna of the University of Toronto.
Senior Vice President, Pharmacy Services
Mona Sabharwal
Ahmed Shariff
Vice President, Information Technology
Ahmed Shariff has celebrated 12 years with Rexall since joining in 2010 as senior director of IT operations and JDE financial systems. Prior to joining Rexall, he brought over a decade of professional experience, notably as IT director, to IBM. Ahmed is an alumnus of the University of Liverpool and holds a Master of Sciences degree in IT.
Vice President, Information Technology
Ahmed Shariff
With a dynamic history of innovation and growth dating back to 1904, Rexall is a leading pharmacy retailer in Canada. Operating approximately 400 pharmacies across Canada, Rexall’s 8,000 employees provide exceptional patient care and customer service, dedicated to caring for Canadians’ health, one person at a time. Its history of serving Canadians dates to the turn of the last century, through successive evolutions of Rexall from apothecary-type drugstores to the modern pharmacies it proudly operates in communities across Canada today.
Rexall is part of the Rexall Pharmacy Group ULC and a proud member of the global McKesson Canada Corporation family, ranking seventh on the Fortune 500 and the industry’s oldest, largest, most experienced, and sophisticated pharmaceutical distributor.
“We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations”
Erica Kofie, QBE
Joyce Lee
Senior Vice President and Chief Financial Officer
Mary Kelly
SVP, Merchandising
Debbie Lai
SVP, Marketing, Loyalty & Strategy
Simon Williams
Chief Strategy & Distribution Officer, Arch Insurance International
and Active Underwriter, Syndicate 1955
Joyce Lee joined Rexall Pharmacy Group in 2014 as vice president of finance. Prior to starting with Rexall, she held senior executive roles in notable Canadian restaurant and grocery companies, including vice president, finance at Cara Operations and vice president, financial reporting at Loblaw. Joyce is an alumna of the University of Waterloo and has a Chartered Professional Accountant designation.
Senior Vice President and Chief Financial Officer
Joyce Lee
Mary Kelly joined Rexall first in 2013, and most recently returned to the company in 2022 in her present role. She is an accomplished CEO and board member with experience in a variety of C-suite roles and has a track record of success across diverse industries that include retail, pharmacy, e-commerce, healthcare services, franchising, and food service.
Mary is an alumna of Ohio State University, graduating with at Bachelor of Science in Pharmacy.
SVP, Merchandising
Mary Kelly
Debbie Lai joined Rexall Pharmacy Group in June 2017. She started her career as a clinical pharmacist at St. Paul’s Hospital in Vancouver. Debbie brings a rich balance of strategic and operational leadership experience established from working across top-tier retail, consulting and healthcare organizations. Debbie is known for her outstanding ability to lead teams, engage diverse leadership teams, drive impactful innovation and align structures and processes to deliver transformative change and sustainable financial results.
SVP, Marketing, Loyalty & Strategy
Debbie Lai
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.
Partner
Kimi Shah
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Dave Longbottom
Chief Technology Officer
Alex Ventura
Head of Marketing
Damian Palovick
Senior Vice President of Underwriting
AXA XL – Delegated Authority Programs, North America
Dr. Mary Lavoie
Head of Risk Management and Senior Vice President
AXA XL – Delegated Authority Programs, North America
Mark Bernacki
Chief Underwriting Officer
Ryan Armijo
Chief Operating Officer, Underwriting Division
Bob Petrilli
President, Underwriting Division
“Despite the challenging claims environment, QBE’s coverage and risk appetite have remained consistent. Brokers and customers know and understand our risk appetite and the cover we offer, providing them with certainty for the future,” says Erica Kofie, head of cyber proposition. “We put our customers at the centre of our business, responding to brokers in a proactive and timely manner and working with the customer to understand their unique risk profile and tailor appropriate solutions.”
Kofie adds, “Through 2022, QBE successfully delivered significant growth in the cyber sector, reflecting the depth and strength of our team. We continue to see cyber as a key opportunity and will be further developing customer-centric solutions across various geographies and segments in line with our growth aspirations.”
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