Headquarters:
Niagara Falls, ON, Canada
Year founded:
1996
Number of employees:
3,500
Phone:
1 888 325 5788
Email:
fallsviewcasinoresort.com
Website:
niagaracasinosjobs.com
LinkedIn:
linkedin.com/company/niagara-casinos
“PFR at Markel is making important structural changes to support more defined product differentiation between professional liability and management liability”
Christopher Kelen,
Markel Canada
Read on
IB Top Brokerages
Award Winner
SHIELDED INSURANCE BROKERS
Award Winner
NIAGARA CASINOS
Colleen Falco
Vice President, Human Resources
Lindsey Marois
Manager, HR Operations
Kate Interisano
Manager, Compensation and Benefits
Leadership
Colleen Falco is a results-oriented strategic leader who enables a talented team of HR professionals who are focused on delivering remarkable employee experiences while supporting the success of the business. She has implemented significant change management and organizational development initiatives for more than 25 years, garnering numerous awards across diverse HR functions, including leadership and frontline training; employee engagement and communication strategies; diversity and inclusion, health, safety and wellness; total rewards and innovative HR services. She regularly presents at HR, pension and related industry events to share best practices and build a stronger HR community.
Vice President, Human Resources
Colleen Falco
Lindsey Marois is the talent behind Niagara Casinos’ employee engagement, communication, and development programs. With more than a decade of HR operations expertise, she is a strategic business partner who provides expert guidance and solutions to support the company’s business priorities. Lindsey is redefining the employee experience through creative initiatives that align the company culture, values and behaviours to deliver on the vision of becoming the leading gaming and entertainment destination. Through the development and appreciation of the talented workforce, Lindsey is winning the hearts and minds of the company’s great people. Her knowledgeable and passionate team delivers strategic talent management and organizational design initiatives to achieve business results.
Manager, HR Operations
Lindsey Marois
A Young Influencer Award winner (2021), Kate Interisano provides innovative HR services to support organizational effectiveness. Her strong business acumen and HR knowledge maximize our HRIS systems to produce meaningful reports and insights that inform workforce planning and development. Kate and her amazing team of total rewards experts manage competitive compensation and benefits programs, including a Top 50 DC pension plan in Canada.
With quantifiable performance measures and strategic focus, she ensures cost-effective value for the programs of the organization and its great people. Relevant and creative awareness campaigns engage staff members in key topics from mental and financial health to holistic retirement planning.
Manager, Compensation and Benefits
Kate Interisano
SPECIAL REPORT
Home
Bio
“PFR at Markel is making important structural changes to support more defined product differentiation between professional liability and management liability”
Christopher Kelen,
Markel Canada
Read on
Award Winner
NIAGARA CASINOS
Cathy Siemens
Manager, Talent Acquisition and Diversity
Lindsey Marois
Manager,
HR Operations
Colleen Falco
Vice President,
Human Resources
Leadership
Headquarters:
Niagara Falls, ON, Canada
Year founded:
1996
Number of employees:
3,500
Phone:
1 888 325 5788
Email:
fallsviewcasinoresort.com
Website:
niagaracasinosjobs.com
LinkedIn:
linkedin.com/company/niagara-casinos
Colleen Falco is a results-oriented strategic leader who enables a talented team of HR professionals who are focused on delivering remarkable employee experiences while supporting the success of the business. She has implemented significant change management and organizational development initiatives for more than 25 years, garnering numerous awards across diverse HR functions, including leadership and frontline training; employee engagement and communication strategies; diversity and inclusion, health, safety and wellness; total rewards and innovative HR services. She regularly presents at HR, pension and related industry events
to share best practices and build a stronger
HR community.
Vice President, Human Resources
Colleen Falco
Lindsey Marois is the talent behind Niagara Casinos’ employee engagement, communication, and development programs. With more than a decade of HR operations expertise, she is a strategic business partner who provides expert guidance and solutions to support the company’s business priorities. Lindsey is redefining the employee experience through creative initiatives that align the company culture, values and behaviours to deliver on the vision of becoming the leading gaming and entertainment destination. Through the development and appreciation of the talented workforce, Lindsey is winning the hearts and minds of the company’s great people. Her knowledgeable and passionate team delivers strategic talent management and organizational design initiatives to achieve business results.
Manager, HR Operations
Lindsey Marois
Cathy Siemens is a respected and passionate HR leader with expertise in operations and strategic workforce planning. She oversees the recruitment, assessment and selection of the talent that delivers Niagara Casinos’ values and mission. Her highly motivated team provides a positive employee experience from onboarding to offboarding, as well as the execution of a robust diversity, equity and inclusion strategy. Her business acumen ensures that key operational metrics flow to central scheduling, maximizing resource efficiencies and ensuring talent to meet the needs of the organization. Cathy's creative staffing solutions ensure talent is developed for current and future opportunities and provides a robust talent pipeline to support operational effectiveness.
Manager, Talent Acquisition and Diversity
Cathy Siemens
SPECIAL REPORT
Home
Bio
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
“PFR at Markel is making important structural changes to support more defined product differentiation between professional liability and management liability”
Christopher Kelen,
Markel Canada
Read on
Award Winner
NIAGARA CASINOS
Lindsay Daw
Manager, Health,
Safety & Wellness
Lindsey Marois
Manager,
HR Operations
Colleen Falco
Vice President,
Human Resources
Leadership
Headquarters:
Niagara Falls, ON, Canada
Year founded:
1996
Number of employees:
3,500
Phone:
1 888 325 5788
Email:
fallsviewcasinoresort.com
Website:
niagaracasinosjobs.com
LinkedIn:
linkedin.com/company/
niagara-casinos
SPECIAL REPORT
Home
Bio
Colleen Falco is a results-oriented strategic leader who enables a talented team of HR professionals who are focused on delivering remarkable employee experiences while supporting the success of the business. She has implemented significant change management and organizational development initiatives for more than 25 years, garnering numerous awards across diverse HR functions, including leadership and frontline training; employee engagement and communication strategies; diversity and inclusion, health, safety and wellness; total rewards and innovative HR services. She regularly presents at HR, pension and related industry events to share best practices and build a stronger HR community.
Vice President, Human Resources
Colleen Falco
Lindsey Marois is the talent behind Niagara Casinos’ employee engagement, communication, and development programs. With more than a decade of HR operations expertise, she is a strategic business partner who provides expert guidance and solutions to support the company’s business priorities. Lindsey is redefining the employee experience through creative initiatives that align the company culture, values and behaviours to deliver on the vision of becoming the leading gaming and entertainment destination. Through the development and appreciation of the talented workforce, Lindsey is winning the hearts and minds of the company’s great people. Her knowledgeable and passionate team delivers strategic talent management and organizational design initiatives to achieve business results.
Manager, HR Operations
Lindsey Marois
Cathy Siemens is a respected and passionate HR leader with expertise in operations and strategic workforce planning. She oversees the recruitment, assessment and selection of the talent that delivers Niagara Casinos’ values and mission. Her highly motivated team provides a positive employee experience from onboarding to offboarding, as well as the execution of a robust diversity, equity and inclusion strategy. Her business acumen ensures that key operational metrics flow to central scheduling, maximizing resource efficiencies and ensuring talent to meet the needs of the organization. Cathy's creative staffing solutions ensure talent is developed for current and future opportunities and provides a robust talent pipeline to support operational effectiveness.
Manager, Talent Acquisition and Diversity
Cathy Siemens
For the second year running, Shielded Insurance Brokers has claimed the number-one spot among IB’s Top Brokerages. In 2020, it was record-setting growth that drove the company’s impressive success. This year, says managing director Stuart Brady, the key ingredient behind the win is the Shielded culture. Brady is proud of the shared vision for constant improvement across all aspects of the business. “We are thrilled to take out the win again, and it’s hats off to the team for their hard work over the past year,” he says.
Cathy Siemens
Manager, Talent Acquisition and Diversity
Cathy Siemens is a respected and passionate HR leader with expertise in operations and strategic workforce planning. She oversees the recruitment, assessment and selection of the talent that delivers Niagara Casinos’ values and mission. Her highly motivated team provides a positive employee experience from onboarding to offboarding, as well as the execution of a robust diversity, equity and inclusion strategy. Her business acumen ensures that key operational metrics flow to central scheduling, maximizing resource efficiencies and ensuring talent to meet the needs of the organization. Cathy's creative staffing solutions ensure talent is developed for current and future opportunities and provides a robust talent pipeline to support operational effectiveness.
Manager, Talent Acquisition and Diversity
Cathy Siemens
Kate Interisano
Manager,
Compensation and Benefits
A Young Influencer Award winner (2021), Kate Interisano provides innovative HR services to support organizational effectiveness. Her strong business acumen and HR knowledge maximize our HRIS systems to produce meaningful reports and insights that inform workforce planning and development. Kate and her amazing team of total rewards experts manage competitive compensation and benefits programs, including a Top 50 DC pension plan in Canada.
With quantifiable performance measures and strategic focus, she ensures cost-effective value for the programs of the organization and its great people. Relevant and creative awareness campaigns engage staff members in key topics from mental and financial health to holistic retirement planning.
Manager, Compensation and Benefits
Kate Interisano
Kate Interisano
Manager, Compensation and Benefits
A Young Influencer Award winner (2021), Kate Interisano provides innovative HR services to support organizational effectiveness. Her strong business acumen and HR knowledge maximize our HRIS systems to produce meaningful reports and insights that inform workforce planning and development. Kate and her amazing team of total rewards experts manage competitive compensation and benefits programs, including a Top 50 DC pension plan in Canada.
With quantifiable performance measures and strategic focus, she ensures cost-effective value for the programs of the organization and its great people. Relevant and creative awareness campaigns engage staff members in key topics from mental and financial health to holistic retirement planning.
Manager, Compensation and Benefits
Kate Interisano
Lindsay Daw
Manager, Health, Safety & Wellness
A creative and compassionate leader, Lindsay is responsible for the award-winning health, safety and wellness strategies of Niagara Casinos. She ensures the execution of programs aligned with holistic health priorities to improve associate mental and physical health and wellbeing while reducing occupational and non-occupational claims, costs and durations. With a focus on prevention and early and safe return to work programs, Lindsay and her dedicated team of health and wellness professionals ensure the resilience of the company’s workforce through education, initiatives and resources to support overall wellbeing. By promoting industry-leading health and safety programs, mental health initiatives and psychological safety, the team enables all associates to thrive even through pandemic-related measures and planning.
Manager, Health, Safety & Wellness
Lindsay Daw
Lindsay Daw
Manager, Health,
Safety & Wellness
A creative and compassionate leader, Lindsay is responsible for the award-winning health, safety and wellness strategies of Niagara Casinos. She ensures the execution of programs aligned with holistic health priorities to improve associate mental and physical health and wellbeing while reducing occupational and non-occupational claims, costs and durations. With a focus on prevention and early and safe return to work programs, Lindsay and her dedicated team of health and wellness professionals ensure the resilience of the company’s workforce through education, initiatives and resources to support overall wellbeing. By promoting industry-leading health and safety programs, mental health initiatives and psychological safety, the team enables all associates to thrive even through pandemic-related measures and planning.
Manager, Health, Safety & Wellness
Lindsay Daw
Cathy Siemens
Manager,
Talent Acquisition
and Diversity
A creative and compassionate leader, Lindsay is responsible for the award-winning health, safety and wellness strategies of Niagara Casinos. She ensures the execution of programs aligned with holistic health priorities to improve associate mental and physical health and wellbeing while reducing occupational and non-occupational claims, costs and durations. With a focus on prevention and early and safe return to work programs, Lindsay and her dedicated team of health and wellness professionals ensure the resilience of the company’s workforce through education, initiatives and resources to support overall wellbeing. By promoting industry-leading health and safety programs, mental health initiatives and psychological safety, the team enables all associates to thrive even through pandemic-related measures and planning.
Manager, Health, Safety & Wellness
Lindsay Daw
Niagara Casinos operates two world-class gaming and entertainment properties in the heart of Niagara Falls, ON. Fallsview Casino Resort and Casino Niagara are award-winning destinations known for exceptional hospitality and the best associates in the industry. The company’s great people differentiate it from the excitement of the casino floors to the relaxing environment of its four-diamond hotel and restaurants.
Guests find incredible culinary and beverage options, friendly service, progressive conference space, fun promotions and legendary live theatre in a clean and comfortable environment delivered by a talented team of hospitality professionals. Niagara Casinos embraces the diversity of its 3,500 associates to offer remarkable experiences to guests and an inclusive, rewarding environment for all team members.
Chris McDonald
AVP,
Professional Liability
Paul Mayer
Executive Vice President,
Investment Sales
Karen Bannister, CM
Vice President, Marketing
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Chris McDonald joined Markel Canada in October 2018 as a senior underwriter, bringing over 15 years of underwriting experience to his role. Since then, he has progressed to his current role of AVP, professional liability, managing a national team and providing council and mentorship to the entire PFR team. Chris has a deep and technical understanding of professional and management liability and has both underwritten and helped develop products in emerging industries, including cyber and fintech.
Prior to his role at Markel, Chris had a lengthy career with Encon (now Victor) where his roles progressed from underwriting to managing various divisions within their professional and management risks department. He brings an incredible skillset to his role and is well-versed in underwriting complex risks. A team player, Chris is generous with helping develop his team and brings positivity to all of his endeavors both internally and with Markel’s national broker networks. His certifications include RIBO, CRM and RPLU.
AVP, Professional Liability
Chris McDonald
Paul Mayer has over 20 years of sales and marketing experience at the vice president level. He is a graduate of Queen’s University and has an MBA from IESE Business School in Spain. He speaks English, French, and German, and has an understanding of Spanish.
Executive Vice President, Investment Sales
Paul Mayer
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and Call Centre Operations
Sarah M Stewart
Chris McDonald
AVP,
Professional Liability
Sarah M Stewart
Associate Vice President, Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Paul Mayer
Executive
Vice President, Investment Sales
Chris McDonald joined Markel Canada in October 2018 as a senior underwriter, bringing over 15 years of underwriting experience to his role. Since then, he has progressed to his current role of AVP, professional liability, managing a national team and providing council and mentorship to the entire PFR team. Chris has a deep and technical understanding of professional and management liability and has both underwritten and helped develop products in emerging industries, including cyber and fintech.
Prior to his role at Markel, Chris had a lengthy career with Encon (now Victor) where his roles progressed from underwriting to managing various divisions within their professional and management risks department. He brings an incredible skillset to his role and is well-versed in underwriting complex risks. A team player, Chris is generous with helping develop his team and brings positivity to all of his endeavors both internally and with Markel’s national broker networks. His certifications include RIBO, CRM and RPLU.
AVP, Professional Liability
Chris McDonald
Paul Mayer has over 20 years of sales and marketing experience at the vice president level. He is a graduate of Queen’s University and has an MBA from IESE Business School in Spain. He speaks English, French, and German, and has an understanding of Spanish.
Executive Vice President, Investment Sales
Paul Mayer
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at
The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and
Call Centre Operations
Sarah M Stewart
Chris McDonald
AVP,
Professional Liability
Karen Bannister, CM
Vice President, Marketing
Paul Mayer
Executive
Vice President, Investment Sales
Sarah M Stewart
Associate
Vice President, Leasing and Call Centre Operations
Chris McDonald joined Markel Canada in October 2018 as a senior underwriter, bringing over 15 years of underwriting experience to his role. Since then, he has progressed to his current role of AVP, professional liability, managing a national team and providing council and mentorship to the entire PFR team. Chris has a deep and technical understanding of professional and management liability and has both underwritten and helped develop products in emerging industries, including cyber and fintech.
Prior to his role at Markel, Chris had a lengthy career with Encon (now Victor) where his roles progressed from underwriting to managing various divisions within their professional and management risks department. He brings an incredible skillset to his role and is well-versed in underwriting complex risks. A team player, Chris is generous with helping develop his team and brings positivity to all of his endeavors both internally and with Markel’s national broker networks. His certifications include RIBO, CRM and RPLU.
AVP, Professional Liability
Chris McDonald
Paul Mayer has over 20 years of sales and marketing experience at the vice president level. He is a graduate of Queen’s University and has an MBA from IESE Business School in Spain. He speaks English, French,
and German, and has an understanding
of Spanish.
Executive Vice President,
Investment Sales
Paul Mayer
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the
Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years
of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential
lead generation, and overall customer experience excellence through operation
of the company’s internal customer
service department.
Associate Vice President,
Leasing and Call Centre Operations
Sarah M Stewart
“By remaining agile and on top of the market, we are building trusting and benevolent relationships with our amazing broker force”
Christopher Kelen,
Markel Canada
“By remaining agile and on
top of the market, we are building trusting and benevolent relationships with our amazing broker force”
Christopher Kelen,
Markel Canada
Markel Canada is a leading P&C insurer that operates as a syndicate of Lloyd’s. The company is a leader in liability, with developing specialty sectors and user-friendly online business solutions. Markel’s three Canadian offices house market-leading underwriters who work with clients to offer optimal risk management solutions, while their dedicated claims team ensures each claim is handled promptly, professionally and fairly. Their parent company, Markel International, is a subsidiary of Markel Corporation, a US-based holding company for insurance and investment operations around the world.
Professional and financial risks (PFR) is a significant business area for Markel both in Canada and across their global operations. PFR in Canada covers their extensive professional liability and management liability appetite, and also includes their Cyber 360, fintech and financial institutions products.
What distinguishes the PFR team from the competition? “At Markel Canada, we have seen a surplus of sustainable growth in our PFR department, and it’s due to a few different factors,” says Christopher Kelen, vice president of PFR. “Firstly, our product suite; historically, Markel’s MGA-based roots placed us as a specialty market with the ability to write a lot of very niche risks. Although this is still true, our team has done a lot of work to help redefine our appetite and rolled out clearer products and underwriting practices to help establish who we are in the PFR landscape.”
An example of this is their fintech product. As one of the only providers, Markel was able to position itself as a leader in the field. Other offerings and examples include providing an internal Canadian claims team, offering the Markel Connect product that delivers online solutions for small business E&O and D&O, as well as the ability to deploy excess limit capacity on the D&O
and E&O towers of some of Canada’s
larger companies.
“By remaining agile and
on top of the market, we are building trusting and benevolent relationships with our amazing
broker force”
Christopher Kelen,
Markel Canada
Furthermore, growth has empowered the PFR team to acquire some of the best and brightest underwriting talent in Canada.
Kelen heads the PFR team and has underwriting representation and authority across all provinces and territories. With domestic capacity and claims handling being one of the strongest benefits of choosing to bind business with Markel Canada, they’re equally backed and supported by Markel International, their professional indemnity team, and have access to knowledge and resources from experts in the PFR landscape. This allows Markel Canada to seamlessly integrate and enhance new products, policyholder services and underwriting practices into their offering with confidence. This enables Markel Canada’s brokers and clients to feel informed, protected and supported from the moment they approach them for a quote.
What’s in the near future for the Markel
PFR team? “PFR at Markel is making important structural changes to support more defined product differentiation between professional liability and management liability,” Kelen says.
“Part of this change includes underwriters and leadership dedicated to professional liability, which includes fintech, tech E&O and cyber, as well as a similar structure dedicated to management liability and financial institutions.”
A top employer in the Niagara region, the company offers competitive total rewards, award-winning training, and unique initiatives that foster its “one team” approach and make the workplace fun. Niagara Casinos’ values are at the center of its activities, inspiring its remarkable service to earn the loyalty of guests and improve the community. The company demonstrates leadership, social responsibility and philanthropy while developing its workforce to support the local Niagara economy.
Niagara Casinos operates two world-class gaming and entertainment properties in the heart of Niagara Falls, ON. Fallsview Casino Resort and Casino Niagara are award-winning destinations known for exceptional hospitality and the best associates in the industry. The company’s great people differentiate it from the excitement of the casino floors to the relaxing environment of its four-diamond hotel and restaurants.
Guests find incredible fine dining and quick service culinary options, friendly beverage service and on-trend bar menus, a progressive conference space, and a legendary live theatre. From promotions and events for guests to the incredible work environment, Niagara Casinos embraces the diversity of 3,500 associates who offer remarkable experiences
to guests.
Niagara Casinos operates two world-class gaming and entertainment properties in the heart of Niagara Falls, ON. Fallsview Casino Resort and Casino Niagara are award-winning destinations known for exceptional hospitality and the best associates in the industry. The company’s great people differentiate it from the excitement of the casino floors to the relaxing environment of its four-diamond hotel and restaurants.
Guests find incredible fine dining and quick service culinary options, friendly beverage service and on-trend bar menus, a progressive conference space, and a legendary live theatre. From promotions and events for guests to the incredible work environment, Niagara Casinos embraces the diversity of 3,500 associates who offer remarkable experiences to guests.