Profile
“My strongest professional quality is my ability to build trust and long-term relationships, whether with clients, colleagues, or stakeholders”
Danny Ibrahim,
KeyRate Mortgage
For young women entering the human resources industry, it is difficult to find a more exemplary role model than Geetha Mukunnan, Director, Operations at Service Connections HR Consultancy.
Her empathetic nature, dedication to self-improvement and conviction of what’s right and wrong has consistently driven success – both social and financial – at Service Connections and beyond.
Developing Service Connections into a highly respected force in the HR recruitment industry has given Geetha a colossal sense of pride.
“Being seen, respected, and taken seriously in the HR field has been a defining moment and it continues to motivate me to push boundaries and champion excellence in everything we do,” she says.
With a relentless yet meticulous mentality, Geetha is always finding creative solutions to the wide variety of obstacles she faces in her role.
“Persistency is what drives me through challenges, whether it’s navigating regulatory changes, negotiating fair terms, or advocating for inclusive hiring practices,” she notes. “I don’t give up easily. I believe in finding solutions even when the path is not straightforward.”
While women are frequently represented within organizations, Geetha notes that their representation often diminishes in executive roles. To reverse this reality, she passionately advocates for the leaders to recognize unconscious bias and introduce gender-equity initiatives such as:
• unbiased talent identification • transparent promotion criteria • proactive mentorship programs specifically designed for women
Always seeing the potential of team members, Geetha relishes the opportunity to develop individual skills that benefit the collective. This mentality is grounded through her exceptional communication skills, allowing her to connect with those around her in an empathetic and respectful manner.
“I believe that every team member brings something unique to the table, and it’s my responsibility as a leader to recognise those strengths and create space for them to shine,” she says. “At the same time, I see weaknesses not as limitations, but as opportunities for development. With the right support and mindset, they can be transformed into new capabilities.”
Believing that actions speak louder than words, Geetha hopes to inspire other women to break the shackles of traditional gender roles to reach their potential.
“I want to see a community where women actively support and uplift each other, breaking down barriers together rather than competing in isolation,” she explains. “When women collaborate, share knowledge, and mentor one another, we climb higher and faster, creating lasting change that benefits all.”
Developing sustainability initiatives is an essential next step for Geetha and Service Connections. Rather than viewing this as a box-ticking exercise, she regards environmental responsibility as a crucial piece of the puzzle to the firm’s dedication as a leader in addressing social issues.
“Looking ahead, our pursuit of sustainability marks and the Green Mark is not just about environmental compliance; it’s about aligning our business with broader societal goals,” she says. “We want to be known not only for our recruitment excellence but for our integrity, inclusivity, and long-term vision.”
111 North Bridge Road #07-30, Peninsula Plaza, Singapore 179098
+65 6333 0052
geetha@serviceconnections.com.sg
sg.linkedin.com/in/geetha-m-chan-
serviceconnections.com.sg
Geetha Mukunnan
Director, Operations Service Connections HR Consultancy
Read on
Special Report
Home
Bio
Milestones
Profile
Read on
Special Report
Home
Bio
Milestones
Read on
Special Report
Home
Bio
Milestones
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made”
Danny Ibrahim,
KeyRate Mortgage
1989–1992
1992–1993
1994–1996
1997
1997–Present
Began her career as an IT Sales Executive, building foundational skills in client engagement and business development
1989–1992
Transitioned to HR as a consultant, driven by a passion for creating employment access and supporting workforce growth
1992–1993
Advanced to HR Senior Executive, deepening her expertise in recruitment, compliance, and operational processes
1994–1996
Appointed General Manager at a business support center, leading cross-functional teams and expanding HR service delivery
1997
Founded and lead Service Connections, rebranded in 2008 as Service Connections HR Consultancy, transforming it from a boutique firm into a respected, values-driven HR industry competitor
1997–Present
Assistant Vice President and Senior Broker at MJ Hall & Company since 2018
Present
Milestones
Aug 2022
Milestones
Sept 2021
Feb 2022
Apr 2022
Jul 2022
Aug
2022
Suncorp Bank introduces Solar Home Bonus offer for customers who are choosing renewable energy for their homes
Sept 2021
Month-on-month market share growth commences
Feb 2022
Suncorp Bank wins the Canstar award for most outstanding value in investment loans
Apr 2022
Suncorp Bank wins Money Magazine’s Bank of the Year and Business Bank of the Year awards for the fifth year in a row
Jul 2022
Suncorp Bank’s turnaround times are the lowest they have ever been. The lender becomes Australia’s first certified carbon neutral bank for both its operation and transaction services
Aug 2022
Milestones
As a founding member of WOW! (Women. Opportunity. Winning.), an employee resource group created for all women of Ryan Specialty, Phillips Topping has long championed for women in the industry.
“It’s very important to set an example and to not only inspire but mentor other females,” she adds.
In addition to her sharp marketing eye, the key to Phillips Topping’s success lies in her high-energy approach and positive attitude.
“As the leader of a team, it’s important to motivate and encourage your team members. People work very hard and do their best and it’s important to recognize these efforts. For my career overall, my attitude has been one of curiosity. The more you can learn, the better you’ll understand the business, and then the deeper your knowledge will become, making you a better team member.”
Chief underwriting officer of executive risk at Chubb
President of financial insurance solutions at Kemper
Chief underwriting officer at Axis Capital
CEO of global Insurance at Endurance
CEO of global Insurance at Sompo International
A significant part of his focus today is staying ahead of regulatory change while maintaining a seamless client experience. He tracks updates from regulators and lenders closely and works with his teams to adjust systems as needed.
“My approach to my role and my career has always been rooted in passion, focus, and a relentless pursuit of excellence,” he says. “I’ve never been driven solely by profit or business metrics. I believe in hiring great talent, trusting them, and pushing boundaries because innovation doesn’t come from playing it safe.”
His experience isn’t limited to Canada. Ibrahim has worked in the US and UAE, which shaped his global perspective and comfort with adapting to different markets. He thrives on risk, viewing setbacks as stepping stones to progress.
“I’ve always believed that if you love what you do, you’ll never settle, and that attitude has guided every decision I’ve made,” he adds.
That outlook continues to guide his work and reflects his broader goal of helping move the industry forward. Through his brokerage, lending company, and legal services, Ibrahim is focused on creating long-term value for his clients, his teams, and others working in the field.