Headquarters:

Market Central Lutwyche Shopping Centre, Level 1/543 Lutwyche Rd, Lutwyche, Qld 4030

Year founded:

1989

Number of employees:

508

Phone:

07 3215 9600

Email:

info@carersqld.com.au

Website:

carersqld.com.au

LinkedIn:

linkedin.com/company/carers-queensland

Carers Queensland

Jim Toohey

Chief Executive Officer

Deborah Dixon

General Manager – Navigation

Rae Headey

General Manager – People and Development

Leadership

Over the past 30 years, Jim Toohey has supported unpaid carers and drawn on his own experience as a carer. Caring for an elderly grandparent and volunteering with adults with disabilities and frail people inspired his commitment to improving carers’ lives. He brings experience across the for-profit and not-for-profit sectors, particularly in residential and home aged care, including policy negotiation and development across government. Toohey has held senior management roles in large organisations and offers corporate governance and financial expertise from his time as a senior manager in commercial banking. He aims to build stronger community recognition and support for carers.

Chief Executive Officer

Jim Toohey

Deborah Dixon is an accomplished executive leader with over 20 years of experience in disability, aged care and community services. As general manager – navigation, she leads the navigation portfolio, including the Partners in the Community Local Area Coordination program, supporting more than 65,000 participants statewide. She is recognised for delivering large-scale service transformation in reform-driven environments and brings expertise in strategic growth, operational excellence and governance. Dixon has led complex portfolios across Queensland and the Northern Territory, overseen major funding programs and driven sustainable growth. A GAICD graduate, she values strong partnerships and high-performing teams and enjoys the outdoors, running, and reading.

General Manager – Navigation

Deborah Dixon

As general manager – people and development, Rae Headey leads the HR function, overseeing strategic planning, HR advisory services, labour law interpretation, systems and training. She brings over 20 years of experience across commercial and not-for-profit sectors, supported by postgraduate qualifications in professional management and human resources. Headey has worked with organisations including the Leukaemia Foundation and UnitingCare QLD and across retirement, property, health, WorkCover and private business, strengthening her business acumen and appreciation of people as a key organisational asset. Her vision is to understand business drivers, empower leaders and employees, live organisational values and attract and develop talented people to achieve shared goals.

General Manager – People and Development

Rae Headey

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Fiona Harley

Chief Financial Officer

Fiona Harley joined Carers Queensland as chief financial officer in October 2024, bringing more than 20 years of financial leadership experience in the for-purpose sector. Her background spans health, aged care, retirement, disability and community services, blending strategic insight with operational expertise to deliver strong financial and organisational outcomes. She partners closely with the business to build resilient, scalable systems, using data-driven insights to strengthen performance and optimise resources. Harley has led corporate services, including finance, quality, compliance, property, assets and IT, driving operational excellence and transformation. Outside work, she enjoys family time and the outdoors.

Chief Financial Officer

Fiona Harley

Amanda Davies

General Manager – Quality and Assurance

Amanda Davies joined Carers Queensland in March 2025, bringing a strong record of executive leadership across government and the not-for-profit health sectors. A registered nurse and among Queensland’s first nurse practitioners, she combines clinical credibility with deep expertise in strategy, policy, governance, risk and assurance. Davies has successfully led transformational change across complex systems and organisations, strengthening performance, accountability and service quality. She is driven by a clear purpose: to uphold the rights of all people to access safe, high-quality services and to ensure organisations deliver meaningful, lasting impact.

General Manager – Quality and Assurance

Amanda Davies

Care is everywhere. Carers Queensland is more than a peak body – we’re a lifeline, an advocate, and a trusted partner for over 640,000 unpaid carers across the state. Caring is at the heart of everything we do. It’s the thread that binds our communities together, and we’re here to honour, support, and amplify acts of care across Queensland. Since 1989, we’ve been giving carers a voice and shaping a future where they are recognised and their wellbeing is prioritised through services grounded in respect, empowerment, and integrity. We’re here to make life better - because when carers thrive, our whole community is stronger too.

“Monarch E&S has the products, talent, expertise, and reputation to get deals done with our strategic partners and clients, which is essentially table stakes”

Yiana Stavrakis, Monarch E&S Insurance Services

Nikki Robson-Deshong

Manager of First Nations Strategies

Jonathan Lockyer

General Counsel and Company Secretary

Christopher Welty

Chief Human Resources Officer

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Nikki Robson-Deshong joined Carers Queensland in 2018 and is a proud Kuku Yalangi woman from Townsville, North Queensland. She began her public service career in Canberra in the early 1990s, working in the chief minister’s department in Indigenous affairs. Now based in Toowoomba, she serves as manager of First Nations Strategies. With extensive experience across government and the NGO sector, Robson-Deshong is dedicated to advancing self-determination and strengthening First Nations leadership. She is passionate about amplifying First Nations voices and influencing programs and services that directly affect their communities. Outside work, she enjoys family time, camping, fishing, music and supporting the Cowboys.

Manager of First Nations Strategies

Nikki Robson-Deshong

Jonathan Lockyer is general counsel and company secretary at Oyster, with over 25 years of experience in corporate, legal, and investment sectors in New Zealand and the UK. His expertise in investment transactions and robust understanding of the operational, regulatory and legal environment in the New Zealand property sector supports Oyster’s operations and leadership team.

General Counsel and Company Secretary

Jonathan Lockyer

Christopher Welty is dedicated to aligning employees with Brown & Riding (B&R)’s vision and values, fostering mutual growth for all. During his tenure, B&R has more than quadrupled in size. He has helped successfully integrate the company through two mergers and has been a strong advocate for many of the company’s important benefit plan enhancements and development programs. He excels at collaboration and has been a key contributor in establishing and promoting the company’s culture and offering programs and opportunities to help employees build a rewarding career. Welty joined B&R in 2007 as an HR assistant. His dedication and talent earned swift advancement, culminating in his appointment as the firm’s chief human resources officer in 2019.

Chief Human Resources Officer

Christopher Welty

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

maintaining an in-house team of more than 20 programmers to facilitate fast improvements direct bill options to streamline the payment process for the agent and the insured providing IVANS policy downloads that enable up to 30 percent labor savings to independent agencies delivering online capabilities including rating, policy documents, payments, and claims reporting

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“We will continue to strengthen our service proposition and customer experience as a key differentiator, as we build on the momentum we have achieved to date across multiple business lines and territories,” says McLean. “Our im is to continue to grow our market relevance and strengthen our partnerships with our strategic brokers as we expand our leadership position in key sectors. “We will also continue to invest in talent. We are committed to drawing from the broadest pools of talent, and to creating an environment that attracts and retains stellar employees. We recognise the importance of building teams that are diverse, collaborative, and innovative and are dedicated to cultivating a supportive and inclusive workplace culture in which all our employees can thrive.”

Monarch’s sister company, Capitol Special Risks, is now part of the Monarch umbrella to provide retail broker customers with expertise and markets in the professional, management, and cyber liability space. “I am very proud of our young and dynamic leadership team,” says Derek Borisoff, chief executive officer of Monarch E&S. “Stefanie McLeod, vice president of personal lines, and Devon Borisoff, vice president of commercial lines, are led by Yiana Stavrakis, our very capable president. All three are known standouts in our industry who lead by example in both work ethic and desire to solve problems. Our firm’s outstanding performance is a result of their positive communications with our people, superb carrier relationships, and proactive management style.” As a full-service MGA and wholesale brokerage, Monarch gives retail insurance brokers access to many different lines of business through its commercial lines, personal lines, professional lines, transportation, mining/energy, CAT property, earthquake, and flood departments. “Monarch E&S has the products, talent, expertise, and reputation to get deals done with our strategic partners and clients, which is essentially table stakes,” says Yiana Stavrakis, president at Monarch E&S. “How do we go above and beyond? We aim to work on every deal, regardless of size, as if it were our personal account and provide our retail brokers with problem-solving competencies to handle hard-to-place risks. Most competitors do not provide the same level of service for smaller brokers and risks as they do for larger ones. Monarch thrives when it comes to providing solutions for small to mid-market risks.”

relationships and teamwork embracing and driving change holding teammates accountable pursuing excellence with humility giving back to the community

Furthermore, talent acquisition and retention pose a significant challenge and are at the forefront of most business leaders’ minds during this unique time. The insurance industry has been aware for years of a looming talent shortage caused by the Baby Boomer generation’s retirement and is now experiencing a war for talent. “Monarch has been able to overcome this talent acquisition challenge by staying true to who we are, a family environment with national resources, which is something we will continue to encourage and promote,” says Stavrakis. “When working for a team like ours, you are not another cog in the wheel but have the opportunity to make your mark and grow with us as we build out Monarch 2.0.” Monarch E&S Insurance Services is licensed in every state and is continuously finding ways to enhance its team, client, and carrier partner experiences. Get ready for the royal treatment as Monarch 2.0 expands digitally.

“I am very proud of our young and dynamic leadership team. Our firm’s outstanding performance is a result of their positive communications with our people, superb carrier relationships, and proactive management style”

Derek Borisoff, Monarch E&S Insurance Services

Yiana Stavrakis, Monarch E&S Insurance Services