Expr3ss! Predictive Hiring Technology

Carolyne Burns

Founder and Managing Director

Andrew Lester

General Manager

Scott Donald

Chief Technology Officer

Leadership

Carolyne Burns is the founder and CEO of Expr3ss!, a predictive hiring platform that helps organisations build stronger teams and better workplaces. Driven by a belief that people do their best work when they are well matched to their role and culture, she partnered with medical doctor and psychotherapist Dr Glyn Brokensha to bring behavioural and psychometric insight into recruitment. Under her leadership, Expr3ss! has helped employers identify candidates with the right attitude, aptitude and cultural fit, enabling faster, fairer hiring at scale. The platform has supported hundreds of thousands of successful hires and continues to shape smarter, more human hiring.

Founder and Managing Director

Carolyne Burns

Andrew Lester is general manager at Expr3ss!, leading national sales and client partnerships for the company’s predictive hiring platform. With more than two decades of experience in sales leadership and business development across Australia and overseas, he specialises in helping organisations improve hiring outcomes through structured and fair selection processes. Since joining Expr3ss! in 2012, Lester has been instrumental in expanding the company’s market reach and guiding employers away from CV-led hiring toward behavioural, data-driven decisions. He is passionate about helping organisations reduce hiring risk, build stronger teams and create workplaces where people are genuinely aligned with the roles they perform.

General Manager

Andrew Lester

Scott Donald is chief technology officer at Expr3ss!, responsible for the architecture, security and ongoing evolution of the company’s predictive hiring platform. With extensive experience in cloud engineering, DevOps and scalable software systems, he has built and led high-performing technology teams across Australia’s tech sector. At Expr3ss!, Donald focuses on delivering a platform that is fast, reliable and intuitive for customers, while supporting robust, data-driven hiring decisions. Known for his quick thinking and practical problem-solving, he is committed to building technology that meaningfully improves how organisations hire, ensuring the platform remains secure, scalable and responsive to changing customer and market needs.

Chief Technology Officer

Scott Donald

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Andrew Chapman

Head of Partnerships and Customer Relations

Andrew Chapman is head of partnerships and customer relations at Expr3ss!, where he leads strategic partnerships and works closely with customers to maximise the impact of predictive hiring. Rising through business development and customer leadership roles within the company, he brings deep, hands-on experience in improving recruitment outcomes and workforce performance. Chapman focuses on long-term, collaborative relationships that help businesses simplify hiring, reduce time-to-hire and improve retention. He partners with organisations across a wide range of industries to ensure they get full value from behavioural, data-driven hiring, ultimately helping them build stronger, more engaged and sustainable teams.

Head of Partnerships and Customer Relations

Andrew Chapman

Cathy White

Operations Manager

Cathy White is operations manager at Expr3ss!, overseeing the operational systems and processes that power the company’s predictive hiring platform and client delivery. Having progressed through roles in customer success, account consulting and key client relations, she has a strong understanding of both the technology and the day-to-day realities of recruitment. White is known for her analytical mindset and exceptional capability with data, using these strengths to interrogate complex challenges and design practical, scalable solutions. She plays a pivotal role in ensuring organisations can implement structured, data-driven hiring with confidence, improving efficiency, consistency and workforce outcomes across a wide variety of clients.

Operations Manager

Cathy White

Expr3ss! Predictive Hiring Technology has spent two decades showing that better hiring starts when employers bring reliable evidence into the process earlier, and it applies that same philosophy to its own workforce. The Australian firm uses its own predictive hiring platform to recruit every team member. Decisions are based on behavioural alignment and role fit rather than CVs, helping build a long-tenured workforce that works well together. That practice underpins its recognition as one of Human Resources Director’s 5-Star Employers of Choice 2026. At Expr3ss!, culture is created by employees. People are encouraged to contribute ideas, question assumptions and take an active role in the environment they work in. That sense of ownership fuels accountability, energy and shared success. The company has also turned that identity into something people can see. What began with founder and managing director Carolyne Burns’ signature orange lipstick has evolved into a shared symbol across the business. Orange jackets and All Star shoes are part of everyday life at Expr3ss!, while signature moments such as the 7 Day Club Awards, Ferrython, milestone customer celebrations and annual team catch-ups celebrate performance, connection and shared success. This strong sense of belonging contributes to long tenure, high engagement and the cultural consistency that underpins Expr3ss!’s Employer of Choice recognition. Since 2005, Expr3ss! has helped organisations introduce structured hiring insights earlier in the process, long before AI made hiring risk a mainstream concern. As application volumes rise and AI-generated content makes CVs and interviews less reliable, the company’s method has become more relevant. Its approach introduces role-relevant evidence earlier, reduces subjective screening and supports explainable hiring decisions that improve retention and performance. “We don’t just deliver hiring-decision intelligence; we use it to build our own team,” says Carolyne Burns, Founder and Managing Director. Leadership has been central to that consistency. Chairman Dr. Glyn Brokensha provides the research base that keeps the platform rooted in behavioural science. Burns recognised early the opportunity to bring behavioural insight into hiring, to reduce bias and focus on potential. The broader leadership team includes chief technology officer Scott Donald, general manager Andrew Lester, head of partnerships Andrew Chapman and operations manager Cathy White. Recruitment follows the same method Expr3ss! delivers to customers. The firm assesses behavioural alignment, attitude and contribution through structured processes that support fair and consistent decisions. Development is continuous and tailored to the individual. Training covers technical, operational and leadership areas, supported by cross-functional exposure, study assistance and access to internal knowledge resources. Buddy systems also help new employees settle in from day one. Employee satisfaction is supported by both policy and culture. The company offers a weekly Gift Day, with employees working four days while being paid for five. Flexible working arrangements apply across the business, alongside additional leave linked to tenure, birthday leave, recognition programs and discretionary bonuses. The biggest factor, though, is cultural ownership, with employees given genuine influence over their working environment. “Our people create the culture they choose to work in, and that ownership drives everything,” Carolyne Burns, Founder and Managing Director. Expr3ss! continues to develop its predictive capabilities for an AI-shaped hiring market, while expanding employee development pathways and growing the business without losing the culture its people have built.

“Monarch E&S has the products, talent, expertise, and reputation to get deals done with our strategic partners and clients, which is essentially table stakes”

Yiana Stavrakis, Monarch E&S Insurance Services

Dr. Glyn Brokensha

BSc (Hons 1), MB, ChB Chairman

Jonathan Lockyer

General Counsel and Company Secretary

Christopher Welty

Chief Human Resources Officer

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Nikki Robson-Deshong joined Carers Queensland in 2018 and is a proud Kuku Yalangi woman from Townsville, North Queensland. She began her public service career in Canberra in the early 1990s, working in the chief minister’s department in Indigenous affairs. Now based in Toowoomba, she serves as manager of First Nations Strategies. With extensive experience across government and the NGO sector, Robson-Deshong is dedicated to advancing self-determination and strengthening First Nations leadership. She is passionate about amplifying First Nations voices and influencing programs and services that directly affect their communities. Outside work, she enjoys family time, camping, fishing, music and supporting the Cowboys.

Manager of First Nations Strategies

Nikki Robson-Deshong

Jonathan Lockyer is general counsel and company secretary at Oyster, with over 25 years of experience in corporate, legal, and investment sectors in New Zealand and the UK. His expertise in investment transactions and robust understanding of the operational, regulatory and legal environment in the New Zealand property sector supports Oyster’s operations and leadership team.

General Counsel and Company Secretary

Jonathan Lockyer

Christopher Welty is dedicated to aligning employees with Brown & Riding (B&R)’s vision and values, fostering mutual growth for all. During his tenure, B&R has more than quadrupled in size. He has helped successfully integrate the company through two mergers and has been a strong advocate for many of the company’s important benefit plan enhancements and development programs. He excels at collaboration and has been a key contributor in establishing and promoting the company’s culture and offering programs and opportunities to help employees build a rewarding career. Welty joined B&R in 2007 as an HR assistant. His dedication and talent earned swift advancement, culminating in his appointment as the firm’s chief human resources officer in 2019.

Chief Human Resources Officer

Christopher Welty

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

Partner

Kimi Shah

Partner

Kimi Shah

Partner

Kimi Shah

maintaining an in-house team of more than 20 programmers to facilitate fast improvements direct bill options to streamline the payment process for the agent and the insured providing IVANS policy downloads that enable up to 30 percent labor savings to independent agencies delivering online capabilities including rating, policy documents, payments, and claims reporting

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“We will continue to strengthen our service proposition and customer experience as a key differentiator, as we build on the momentum we have achieved to date across multiple business lines and territories,” says McLean. “Our im is to continue to grow our market relevance and strengthen our partnerships with our strategic brokers as we expand our leadership position in key sectors. “We will also continue to invest in talent. We are committed to drawing from the broadest pools of talent, and to creating an environment that attracts and retains stellar employees. We recognise the importance of building teams that are diverse, collaborative, and innovative and are dedicated to cultivating a supportive and inclusive workplace culture in which all our employees can thrive.”

Monarch’s sister company, Capitol Special Risks, is now part of the Monarch umbrella to provide retail broker customers with expertise and markets in the professional, management, and cyber liability space. “I am very proud of our young and dynamic leadership team,” says Derek Borisoff, chief executive officer of Monarch E&S. “Stefanie McLeod, vice president of personal lines, and Devon Borisoff, vice president of commercial lines, are led by Yiana Stavrakis, our very capable president. All three are known standouts in our industry who lead by example in both work ethic and desire to solve problems. Our firm’s outstanding performance is a result of their positive communications with our people, superb carrier relationships, and proactive management style.” As a full-service MGA and wholesale brokerage, Monarch gives retail insurance brokers access to many different lines of business through its commercial lines, personal lines, professional lines, transportation, mining/energy, CAT property, earthquake, and flood departments. “Monarch E&S has the products, talent, expertise, and reputation to get deals done with our strategic partners and clients, which is essentially table stakes,” says Yiana Stavrakis, president at Monarch E&S. “How do we go above and beyond? We aim to work on every deal, regardless of size, as if it were our personal account and provide our retail brokers with problem-solving competencies to handle hard-to-place risks. Most competitors do not provide the same level of service for smaller brokers and risks as they do for larger ones. Monarch thrives when it comes to providing solutions for small to mid-market risks.”

relationships and teamwork embracing and driving change holding teammates accountable pursuing excellence with humility giving back to the community

Furthermore, talent acquisition and retention pose a significant challenge and are at the forefront of most business leaders’ minds during this unique time. The insurance industry has been aware for years of a looming talent shortage caused by the Baby Boomer generation’s retirement and is now experiencing a war for talent. “Monarch has been able to overcome this talent acquisition challenge by staying true to who we are, a family environment with national resources, which is something we will continue to encourage and promote,” says Stavrakis. “When working for a team like ours, you are not another cog in the wheel but have the opportunity to make your mark and grow with us as we build out Monarch 2.0.” Monarch E&S Insurance Services is licensed in every state and is continuously finding ways to enhance its team, client, and carrier partner experiences. Get ready for the royal treatment as Monarch 2.0 expands digitally.

“I am very proud of our young and dynamic leadership team. Our firm’s outstanding performance is a result of their positive communications with our people, superb carrier relationships, and proactive management style”

Derek Borisoff, Monarch E&S Insurance Services

Yiana Stavrakis, Monarch E&S Insurance Services