TPG Telecom

Iñaki Berroeta

Chief Executive Officer and Managing Director

Giovanni Chiarelli

Chief Technology Officer

Vanessa Hicks

Group Executive Customer and People Experience

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Iñaki Berroeta is the CEO and managing director of TPG Telecom and was CEO of Vodafone Hutchison Australia from 2014 to 2020. A 30-year veteran of the telecommunications industry, Berroeta previously served as CEO of both Vodafone Romania and Vodafone Malta and held various operational roles at Vodafone Spain, Global Star USA, AirTouch International (USA) and Airtile Moviles (Spain). He holds a Master of Science in Telecommunications from Bilbao Superior School of Telecommunications Engineering, Spain and a Master of Business Administration from Henley Management College, UK.

Chief Executive Officer and Managing Director

Iñaki Berroeta

Giovanni Chiarelli joined TPG Telecom as chief technology officer in January 2022. He has responsibility for mobile and fixed networks, information technology and digital. His previous experience includes chief technology and information officer at MTN South Africa, chief technology officer at Vodafone Romania and chief information officer at Telecom Italia. Chiarelli holds a master’s degree in engineering and a master’s degree in business administration.

Chief Technology Officer

Giovanni Chiarelli

Vanessa Hicks took on the newly created role of group executive customer and people experience at TPG Telecom in April 2024. She has served in several senior roles within the company, including general manager of business customer operations and general manager of human resources. She is responsible for all human resources functions. Hicks was appointed chair of the TPG Telecom Foundation Board in January 2022. She has served on the Vodafone Foundation Australia Board since 2010, including a four-year tenure as chair. Hicks has served as an advisory board member of the Telco Together Foundation since 2017.

Group Executive Customer and People Experience

Vanessa Hicks

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Jonathan Rutherford

Group Executive Wholesale, Enterprise and Government

Jonathan Rutherford was appointed group executive of wholesale, enterprise and government in December 2021. Having joined TPG Telecom in July 2021, he has responsibility for driving growth in the enterprise, business, government and wholesale segments. Rutherford was previously at Vodafone Czech Republic, where he served as vice president – B2B. He previously worked at Vodafone Ireland and Vodafone UK in senior enterprise and commercial roles and, prior to that, was a network engineer at 3. He holds a bachelor’s degree in engineering and a master’s degree in engineering.

Group Executive Wholesale, Enterprise and Government

Jonathan Rutherford

Naomi Lim

Chief People and Operations Officer

Naomi Lim is a human resources professional specialising in change management and fostering growth at both individual and organisational levels. She is a collaborative and inclusive leader, empowering high performance in teams while staying ahead of HR innovation and best practice. Lim brings a well-rounded perspective to driving positive change within organisations, particularly at Ligeti Partners. With an honours degree in psychology and a master’s degree in human resource management, she understands the critical factors required to enhance a company’s most valuable asset: its people. Lim is committed to building an engaged, high-performing and resilient workforce.

Chief People and Operations Officer

Naomi Lim

TPG Telecom operates one of Australia’s largest telecommunications networks with a challenger mindset that gives employees room to act and deliver outcomes at scale. That combination underpins its recognition as one of Human Resources Director’s 5-Star Employers of Choice 2026, with impact expected across every level of the business. Employees are encouraged to question how work gets done, challenge complexity and take part in improving outcomes for customers. The company describes its culture as people focused, where teams rally together in service of customers while keeping things simple. Across its network and brands, that approach translates into flexibility in how customers are served. Growth in mobile, an expanding 5G footprint and a multi-brand model allow TPG Telecom to meet a range of needs, from full-service connectivity to digital-first options. A regional network-sharing agreement with Optus has extended coverage across Australia in a more efficient way, improving reliability for customers outside major cities and enabling employees to deliver outcomes in areas that were previously underserved.

“We will keep investing in diverse talent pipelines, equitable development opportunities and the systems that help reduce barriers and support meaningful representation across all levels”

Vanessa Hicks (Group Executive Customer and People Experience)

Adrian Zoppa

Director and Head of Financial Planning

Adrian Crossing

Director and Head of Technology, Orlo One

Scott Young

Director, Accounting and Business Advisory

Simon Williams

Chief Strategy & Distribution Officer, Arch Insurance International and Active Underwriter, Syndicate 1955

Adrian Zoppa is a director at Hood Sweeney Securities with more than 20 years of experience in integrated accounting and financial planning. As head of financial planning since 2021, he specialises in financial strategy, ownership structures and portfolio management, working with clients across industries, including the health sector. Zoppa is known for his detail-oriented, collaborative approach, taking time to understand each client’s story and objectives before designing tailored, practical solutions. He works closely with other trusted professionals to deliver comprehensive advice. Zoppa sits on the Hood Sweeney Securities Board, is a responsible manager for the AFSL, and chairs the Investment Committee.

Director and Head of Financial Planning

Adrian Zoppa

Adrian Crossing is director and head of technology for Orlo One, with more than 20 years of experience in technology services. Promoted to director in 2024, he believes that effective business strategy must be underpinned by robust security and privacy and advocates embedding these principles into every layer of operations. Crossing leads the continuous refinement of Orlo One’s capabilities to keep pace with a rapidly evolving threat landscape, where cyber risks demand resilient, proactive responses. His deep expertise in cybersecurity and disaster recovery makes him a trusted adviser to organisations seeking comprehensive protection, operational continuity and confidence in their technology environment.

Director and Head of Technology, Orlo One

Adrian Crossing

Scott Young is a director in accounting and business advisory at Hood Sweeney, bringing more than 30 years of experience with a strong focus on regional and agribusiness clients. Having grown up in a family livestock farming operation, he understands firsthand the challenges facing farming and regional enterprises, including seasonal variability and market volatility. As agribusiness relationship partner, Young oversees the delivery of professional services to regional and farm-related businesses across South Australia and Alice Springs and advises SMEs nationwide. He is highly regarded for his expertise in accounting, taxation and tax planning, succession planning, business planning and cash flow management.

Director, Accounting and Business Advisory

Scott Young

Kimi leads the Estate Planning and Wealth Protection team and is a member of the Society of Trust and Estate Practitioners. She understands the complex and delicate nature of family estate planning, the technical requirements around probate and estate administration, and the importance of preserving wealth for future generations. Her advice is accurate, commercial, strategic and tailored to each situation.

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Kimi Shah

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Kimi Shah

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Kimi Shah

maintaining an in-house team of more than 20 programmers to facilitate fast improvements direct bill options to streamline the payment process for the agent and the insured providing IVANS policy downloads that enable up to 30 percent labor savings to independent agencies delivering online capabilities including rating, policy documents, payments, and claims reporting

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“We will continue to strengthen our service proposition and customer experience as a key differentiator, as we build on the momentum we have achieved to date across multiple business lines and territories,” says McLean. “Our im is to continue to grow our market relevance and strengthen our partnerships with our strategic brokers as we expand our leadership position in key sectors. “We will also continue to invest in talent. We are committed to drawing from the broadest pools of talent, and to creating an environment that attracts and retains stellar employees. We recognise the importance of building teams that are diverse, collaborative, and innovative and are dedicated to cultivating a supportive and inclusive workplace culture in which all our employees can thrive.”

Direction and capability are set at the executive level, while leaders across the business regularly coach and support flexible work and remove obstacles that slow teams down. Inclusive team environments are part of that expectation, with leaders encouraging people to contribute ideas and bring different perspectives. Expanding the mobile network, particularly in regional Australia, has been a central focus, supported by approaches such as network sharing that extend coverage faster and more efficiently. As that work has progressed, attention has also turned to how customers are supported when needs are more complex. “One example is piloting non-commission-based roles in retail stores, designed to support customers experiencing vulnerability, such as domestic and family violence or financial hardship,” says spokesperson name and title. This focus has also led to initiatives such as a flood sensing project with the University of Technology Sydney, where network data is used to support community resilience during extreme weather events, extending the role employees play beyond core services.

relationships and teamwork embracing and driving change holding teammates accountable pursuing excellence with humility giving back to the community

Recruitment is aligned to future capability, with a focus on areas such as 5G and network engineering, cybersecurity, data analytics, digital product and customer experience. Data and market insights are used to guide hiring decisions, supported by a process designed to be faster, more transparent and consistent. Learning and development are built into everyday work, evidenced by leadership programs that combine practical skill building, strengths-based development and targeted coaching, with an emphasis on helping leaders use their strengths and support the growth of others. Policies reinforce employee experience in practical ways. Summer Fridays allow most employees to finish early during the summer months, while an updated parental leave policy has increased uptake among male employees and supported shared caregiving. Diversity, equity and inclusion are supported through training, accessible resources and tools that help leaders embed inclusive practices within teams. “A key priority is building a workforce that reflects and represents the diversity of our customers. We will keep investing in diverse talent pipelines, equitable development opportunities and the systems that help reduce barriers and support meaningful representation across all levels,” adds Vanessa.

“A key priority is building a workforce that reflects and represents the diversity of our customers”

Vanessa Hicks (Group Executive Customer and People Experience)

Yiana Stavrakis, Monarch E&S Insurance Services