Headquarters:
8585 N Stemmons FWY Suites 1000 Dallas, TX 75247
Year founded:
1993
Number of employees:
600
Phone:
(972) 919 7800
Email:
loren.maldonado@telvista.com
Website:
telvista.com
LinkedIn:
linkedin.com/company/telvistaus
“We’ve empowered employees to collaborate by giving essential feedback through surveys, focus groups, and action planning”
Loren Rosario-Maldonado, Telvista
Read on
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SHIELDED INSURANCE BROKERS
Award Winner
TELVISTA
Steven Ashley
Chief Operating Officer
Kathy William-Botrous
Senior Executive Director
Brandon Young
Global Director of Business Development
Leadership
Steven Ashley has been with Telvista for six years, during which time he has excelled in his roles as client care executive, director of strategic accounts, and most recently, vice president of strategic accounts and business development. Prior to his career at Telvista, he directed call center operations, client services, vendor management, account management, contract negotiations, business development, and all call center support staff functions.
Additionally, his background includes experience in the financial, telecom, B2B sales, consumer sales, tech, wireless, travel, and retail industries, to name a few. Steven has directly managed multiple operations within the US, the Philippines, and Mexico. With his extensive experience and proven track record, Telvista looks forward to continued client growth and expansion of its capabilities in energy, government, automotive, and financial services, while continuing to grow and support existing clients. Steven has set an additional commitment to furthering Telvista’s success and designation as one of the Best Places to Work and an employer of choice.
Chief Operating Officer
Steven Ashley
Kathy William-Botrous came to Telvista in 2019 as director of talent acquisition. Six months on the shop, she acquired the training, quality, leadership and facilities, as well as overseeing Telvista support services. She brings over 15 years of operational, recruiting and training business services experience in contact centers, specializing in the BPO field.
In January 2021, Kathy took on additional responsibilities. While maintaining and growing her support services department, she started to oversee one of the prestige accounts, Verizon Fios, operating out of the US and Mexico.
Kathy stives to develop solid relationships not only with Telvista’s clients but also with her peers. She is an accomplished leader with a record of achieving goals focused on delighting clients, developing her team, and supporting the Telvista community. She holds a bachelor’s degree in Business Administration.
Senior Executive Director
Kathy William-Botrous
Brandon Young brings over 21 years of expertise in operational excellence to the BPO industry. He is currently responsible for identifying, developing, implementing, and evaluating sales strategies for new and existing clients in the USA and Mexico. Brandon also oversees the Telvista@Home platform and has led results for operations, client services and relations, quality, training, recruiting, business development, and workforce management. He has spent the past six years overseeing brick-and-mortar and work-at-home platforms for Fortune 500 companies. This includes seven locations in the US, Canada, and Nicaragua, with utilization of 7,200 seats. He brings an abundance of knowledge in dialer management and inbound call handling. He is the resident expert in implementing successful strategies to maximize performance while increasing customer satisfaction.
Global Director of Business Development
Brandon Young
SPECIAL REPORT
Home
Bio
“We’ve empowered employees to collaborate by giving essential feedback through surveys, focus groups, and action planning”
Loren Rosario-Maldonado, Telvista
“Our employer brand presence online has been one aspect we have worked to improve by listening to our team members and integrating our EVP into our communications”
Loren Rosario-Maldonado, Telvista
Read on
Award Winner
TELVISTA
Loren Rosario-Maldonado, PCC
Chief People Officer
Kathy William-Botrous
Senior Executive Director
Steven Ashley
Chief Operating Officer
Leadership
Headquarters:
8585 N Stemmons FWY Suites 1000 Dallas, TX 75247
Year founded:
1993
Number of employees:
600
Phone:
(972) 919 7800
Email:
loren.maldonado@telvista.com
Website:
telvista.com
LinkedIn:
linkedin.com/company/telvistaus
Steven Ashley has been with Telvista for six years, during which time he has excelled in his roles as client care executive, director of strategic accounts, and most recently, vice president of strategic accounts and business development. Prior to his career at Telvista, he directed call center operations, client services, vendor management, account management, contract negotiations, business development, and all call center support staff functions.
Additionally, his background includes experience in the financial, telecom, B2B sales, consumer sales, tech, wireless, travel, and retail industries, to name a few. Steven has directly managed multiple operations within the US, the Philippines, and Mexico. With his extensive experience and proven track record, Telvista looks forward to continued client growth and expansion of its capabilities in energy, government, automotive, and financial services, while continuing to grow and support existing clients. Steven has set an additional commitment to furthering Telvista’s success and designation as one of the Best Places to Work and an employer of choice.
Chief Operating Officer
Steven Ashley
Kathy William-Botrous came to Telvista in 2019 as director of talent acquisition. Six months on the shop, she acquired the training, quality, leadership and facilities, as well as overseeing Telvista support services. She brings over 15 years of operational, recruiting and training business services experience in contact centers, specializing in the BPO field.
In January 2021, Kathy took on additional responsibilities. While maintaining and growing her support services department, she started to oversee one of the prestige accounts, Verizon Fios, operating out of the US and Mexico.
Kathy stives to develop solid relationships not only with Telvista’s clients but also with her peers. She is an accomplished leader with a record of achieving goals focused on delighting clients, developing her team, and supporting the Telvista community. She holds a bachelor’s degree in Business Administration.
Senior Executive Director
Kathy William-Botrous
Loren Rosario-Maldonado began her career as an HR manager with Innovations in Wallcoverings and then went on to hold national and global human resource leadership positions with PBS&J, TradeStation Group, and most recently, with America Movil group of companies such as Seccion Amarilla, Clarovideo, Claro Enterprise Solutions, HITTS and Telvista.
Loren is an experienced leader focusing on change management and culture transformation. She is a seasoned executive with over 23 years of HR, leadership coaching, and change management experience. She holds a Professional Certified Coach (PCC) designation through the Co-Active Coaching Network.
Loren has an MS degree in Organizational and Industrial Psychology and is currently pursuing her PhD in Organizational Psychology at California Southern University. She is a member of numerous professional and civic organizations, including Girls Inc of Greater Miami, Society of Human Resources Management Executive Network, Society of Industrial and Organizational Psychology and American Psychological Association. She is a founding member of the Miami CHIEF chapter and Hacking HR Executive Council.
Chief People Officer
Loren Rosario-Maldonado, PCC
SPECIAL REPORT
Home
Bio
“Our employer brand presence online has been one aspect we have worked to improve by listening to our team members and integrating our EVP into our communications”
Loren Rosario-Maldonado, Telvista
“We’ve empowered employees to collaborate by giving essential feedback through surveys, focus groups, and action planning”
Loren Rosario-Maldonado, Telvista
Read on
Award Winner
TELVISTA
Cindy Martel
Vice President,
Finance
Kathy William-Botrous
Senior Executive Director
Steven Ashley
Chief Operating Officer
Leadership
Headquarters:
8585 N Stemmons FWY Suites 1000 Dallas, TX 75247
Year founded:
1993
Number of employees:
600
Phone:
(972) 919 7800
Email:
loren.maldonado@telvista.com
Website:
telvista.com
LinkedIn:
linkedin.com/telvistaus
SPECIAL REPORT
Home
Bio
Steven Ashley has been with Telvista for six years, during which time he has excelled in his roles as client care executive, director of strategic accounts, and most recently, vice president of strategic accounts and business development. Prior to his career at Telvista, he directed call center operations, client services, vendor management, account management, contract negotiations, business development, and all call center support staff functions.
Additionally, his background includes experience in the financial, telecom, B2B sales, consumer sales, tech, wireless, travel, and retail industries, to name a few. Steven has directly managed multiple operations within the US, the Philippines, and Mexico. With his extensive experience and proven track record, Telvista looks forward to continued client growth and expansion of its capabilities in energy, government, automotive, and financial services, while continuing to grow and support existing clients. Steven has set an additional commitment to furthering Telvista’s success and designation as one of the Best Places to Work and an employer of choice.
Chief Operating Officer
Steven Ashley
Kathy William-Botrous came to Telvista in 2019 as director of talent acquisition. Six months on the shop, she acquired the training, quality, leadership and facilities, as well as overseeing Telvista support services. She brings over 15 years of operational, recruiting and training business services experience in contact centers, specializing in the BPO field.
In January 2021, Kathy took on additional responsibilities. While maintaining and growing her support services department, she started to oversee one of the prestige accounts, Verizon Fios, operating out of the US and Mexico.
Kathy stives to develop solid relationships not only with Telvista’s clients but also with her peers. She is an accomplished leader with a record of achieving goals focused on delighting clients, developing her team, and supporting the Telvista community. She holds a bachelor’s degree in Business Administration.
Senior Executive Director
Kathy William-Botrous
Loren Rosario-Maldonado began her career as an HR manager with Innovations in Wallcoverings and then went on to hold national and global human resource leadership positions with PBS&J, TradeStation Group, and most recently, with America Movil group of companies such as Seccion Amarilla, Clarovideo, Claro Enterprise Solutions, HITTS and Telvista.
Loren is an experienced leader focusing on change management and culture transformation. She is a seasoned executive with over 23 years of HR, leadership coaching, and change management experience. She holds a Professional Certified Coach (PCC) designation through the Co-Active Coaching Network.
Loren has an MS degree in Organizational and Industrial Psychology and is currently pursuing her PhD in Organizational Psychology at California Southern University. She is a member of numerous professional and civic organizations, including Girls Inc of Greater Miami, Society of Human Resources Management Executive Network, Society of Industrial and Organizational Psychology and American Psychological Association. She is a founding member of the Miami CHIEF chapter and Hacking HR Executive Council.
Chief People Officer
Loren Rosario-Maldonado, PCC
Loren Rosario-Maldonado, PCC
Chief People Officer
Loren Rosario-Maldonado began her career as an HR manager with Innovations in Wallcoverings and then went on to hold national and global human resource leadership positions with PBS&J, TradeStation Group, and most recently, with America Movil group of companies such as Seccion Amarilla, Clarovideo, Claro Enterprise Solutions, HITTS and Telvista.
Loren is an experienced leader focusing on change management and culture transformation. She is a seasoned executive with over 23 years of HR, leadership coaching, and change management experience. She holds a Professional Certified Coach (PCC) designation through the Co-Active Coaching Network.
Loren has an MS degree in Organizational and Industrial Psychology and is currently pursuing her PhD in Organizational Psychology at California Southern University. She is a member of numerous professional and civic organizations, including Girls Inc of Greater Miami, Society of Human Resources Management Executive Network, Society of Industrial and Organizational Psychology and American Psychological Association. She is a founding member of the Miami CHIEF chapter and Hacking HR Executive Council.
Chief People Officer
Loren Rosario-Maldonado, PCC
Brandon Young
Global Director of Business Development
Brandon Young brings over 21 years of expertise in operational excellence to the BPO industry. He is currently responsible for identifying, developing, implementing, and evaluating sales strategies for new and existing clients in the USA and Mexico. Brandon also oversees the Telvista@Home platform and has led results for operations, client services and relations, quality, training, recruiting, business development, and workforce management. He has spent the past six years overseeing brick-and-mortar and work-at-home platforms for Fortune 500 companies. This includes seven locations in the US, Canada, and Nicaragua, with utilization of 7,200 seats. He brings an abundance of knowledge in dialer management and inbound call handling. He is the resident expert in implementing successful strategies to maximize performance while increasing customer satisfaction.
Global Director of Business Development
Brandon Young
Brandon Young
Global Director of Business Development
Brandon Young brings over 21 years of expertise in operational excellence to the BPO industry. He is currently responsible for identifying, developing, implementing, and evaluating sales strategies for new and existing clients in the USA and Mexico. Brandon also oversees the Telvista@Home platform and has led results for operations, client services and relations, quality, training, recruiting, business development, and workforce management. He has spent the past six years overseeing brick-and-mortar and work-at-home platforms for Fortune 500 companies. This includes seven locations in the US, Canada, and Nicaragua, with utilization of 7,200 seats. He brings an abundance of knowledge in dialer management and inbound call handling. He is the resident expert in implementing successful strategies to maximize performance while increasing customer satisfaction.
Global Director of Business Development
Brandon Young
Cindy Martel
Vice President, Finance
Cindy Martel earned her CMA (CPA) designation in 1995, and gained extensive experience while working in the private sector, fulfilling various leadership roles in the areas of finance and human resources. She joined the Fillmore Construction team in 2014 as controller and progressed into her current role as VP of finance in 2021.
Vice President, Finance
Cindy Martel
Cindy Martel
Vice President,
Finance
Cindy Martel earned her CMA (CPA) designation in 1995, and gained extensive experience while working in the private sector, fulfilling various leadership roles in the areas of finance and human resources. She joined the Fillmore Construction team in 2014 as controller and progressed into her current role as VP of finance in 2021.
Vice President, Finance
Cindy Martel
Loren Rosario-Maldonado, PCC
Chief People Officer
Cindy Martel earned her CMA (CPA) designation in 1995, and gained extensive experience while working in the private sector, fulfilling various leadership roles in the areas of finance and human resources. She joined the Fillmore Construction team in 2014 as controller and progressed into her current role as VP of finance in 2021.
Vice President, Finance
Cindy Martel
When it comes to data-backed solutions, you’d be hard pressed to find a company that does it better than Telvista. Dedicated to providing creative, high-quality business solutions to a wide range of companies, Telvista knows how to work across various sectors and address the unique challenges each industry faces daily. But what about its internal workings? Chief people officer Loren Rosario-Maldonado told HRD that Telvista’s ethos is centered around prioritizing people.
“Our employer brand presence online has been one aspect we have worked to improve by listening to our team members and integrating our EVP into our communications”
Loren Rosario-Maldonado, Telvista
Brent Fillmore
Founder
Cody Woolf
Director, Health, Safety and Environment
Karen Bannister, CM
Vice President, Marketing
Sarah M Stewart
Associate Vice President,
Leasing and Call Centre Operations
Fillmore Construction was founded by Brent Fillmore in 1991. He was looking to start his own small construction business and the opportunity presented itself with many repeat client relationships. Through lessons learned from 13 years of managing projects, developing business and holding various VP roles with his previous employer, Brent formulated his own approach to running his company. He knew that the key to success was based on relationships and bringing repeated value to them. He was dedicated to the idea that one does not need hundreds of clients and instead must focus on ensuring that a smaller pool of clients was given the best service possible. With over 40 years of construction management experience Brent has remarkable expertise in nearly every facet of the construction industry.
Founder
Brent Fillmore
Cody Woolf joined the Fillmore team in 2011 and holds the title director of health, safety and environment. He is a Canadian Registered Safety Professional (CRSP). He also has extensive safety experience and background in criminal justice, which provides a depth of experience for the implementation of Fillmore Construction’s health and safety program. Cody is responsible for creating a positive and safe work environment and strives to promote safety as not only a policy but a lifestyle. He has initiated and implements a range of health, safety and environmental features that have been of critical importance to the overall safety objectives, operations, and profitability of Fillmore Construction. The results of his impact are evident in the positive statistical results and policies that have been developed since he joined the company and the emphasis on safety program development.
Director, Health, Safety and Environment
Cody Woolf
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and Call Centre Operations
Sarah M Stewart
Brent Fillmore
Cody Woolf
Sarah M Stewart
Associate Vice President, Leasing and Call Centre Operations
Karen Bannister, CM
Vice President, Marketing
Cody Woolf
Director, Health, Safety and Environment
Fillmore Construction was founded by Brent Fillmore in 1991. He was looking to start his own small construction business and the opportunity presented itself with many repeat client relationships. Through lessons learned from 13 years of managing projects, developing business and holding various VP roles with his previous employer, Brent formulated his own approach to running his company. He knew that the key to success was based on relationships and bringing repeated value to them. He was dedicated to the idea that one does not need hundreds of clients and instead must focus on ensuring that a smaller pool of clients was given the best service possible. With over 40 years of construction management experience Brent has remarkable expertise in nearly every facet of the construction industry.
Founder
Brent Fillmore
Cody Woolf joined the Fillmore team in 2011 and holds the title director of health, safety and environment. He is a Canadian Registered Safety Professional (CRSP). He also has extensive safety experience and background in criminal justice, which provides a depth of experience for the implementation of Fillmore Construction’s health and safety program. Cody is responsible for creating a positive and safe work environment and strives to promote safety as not only a policy but a lifestyle. He has initiated and implements a range of health, safety and environmental features that have been of critical importance to the overall safety objectives, operations, and profitability of Fillmore Construction. The results of his impact are evident in the positive statistical results and policies that have been developed since he joined the company and the emphasis on safety program development.
Director, Health, Safety and Environment
Cody Woolf
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the Mini-MBA, Essentials of Management program at Schulich
School of Business, and most recently completed the Communications and Leadership Program at
The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation of the company’s internal customer service department.
Associate Vice President, Leasing and
Call Centre Operations
Sarah M Stewart
Brent Fillmore
Founder
Karen Bannister, CM
Vice President, Marketing
Cody Woolf
Director, Health,
Safety and Environment
Sarah M Stewart
Associate
Vice President, Leasing and Call Centre Operations
Fillmore Construction was founded by Brent Fillmore in 1991. He was looking to start his own small construction business and the opportunity presented itself with many repeat client relationships. Through lessons learned from 13 years of managing projects, developing business and holding various VP roles with his previous employer, Brent formulated his own approach to running his company. He knew that the key to success was based on relationships and bringing repeated value to them. He was dedicated to the idea that one does not need hundreds of clients and instead must focus on ensuring that a smaller pool of clients was given the best service possible. With over 40 years of construction management experience Brent has remarkable expertise in nearly every facet of the construction industry.
Founder
Brent Fillmore
Cody Woolf joined the Fillmore team in 2011 and holds the title director of health, safety and environment. He is a Canadian Registered Safety Professional (CRSP). He also has extensive safety experience and background in criminal justice, which provides a depth of experience for the implementation of Fillmore Construction’s health and safety program. Cody is responsible for creating a positive and safe work environment and strives to promote safety as not only a policy but a lifestyle. He has initiated and implements a range of health, safety and environmental features that have been of critical importance to the overall safety objectives, operations, and profitability of Fillmore Construction. The results of his impact are evident in the positive statistical results and policies that have been developed since he joined the company and the emphasis on safety program development.
Director, Health, Safety and Environment
Cody Woolf
Karen Bannister has over 20 years of marketing expertise and has a Chartered Marketer designation from the Canadian Marketing Association. She is a strategic marketing leader with a career record of success in developing and executing effective marketing strategies, growing revenue, and overseeing multi-talented teams. She also holds five certifications for marketing and brand management.
Karen has successfully completed the
Mini-MBA, Essentials of Management program at Schulich School of Business, and most recently completed the Communications and Leadership Program at The Ivey Academy.
Vice President, Marketing
Karen Bannister, CM
Sarah M Stewart has more than 15 years
of strategic leasing and customer care experience in residential property management. She is responsible for overseeing all aspects of Centurion’s national leasing platforms, residential lead generation, and overall customer experience excellence through operation
of the company’s internal customer
service department.
Associate Vice President,
Leasing and Call Centre Operations
Sarah M Stewart
“Telvista has always been an employee-first company,” she says. “We continue to strive toward improving our relationship with our employees. One of our most significant projects for 2022 has been improving our employee engagement by providing several avenues for employees to tell us what’s working and how we can improve. We’ve empowered employees to collaborate by giving essential feedback through surveys, focus groups, and action planning. Our goal has been to elevate the involvement and enthusiasm of our employees, ensuring that they understand the big picture and how they contribute to the overall success of Telvista while increasing tenure and reducing attrition. We have also implemented an employee value proposition that assists leadership in staying on target with our core values when interacting with our team members.”
Telvista has clients across the United States, making it one of the leading international outsourcing service providers in North America. And, when it comes to supporting Telvista’s diverse employee base, Rosario-Maldonado explained that their EVP is one of the company’s crowning glories.
“We worked diligently to create an EVP that we feel proud of,” she told HRD. “We took the time to form employee-led focus groups and surveyed various team members to understand better what is essential to our team and how we can positively impact their livelihood. We believe our EVP will help us stay aligned company-wide regarding integrating new talent and supporting our current talent. Employees are attracted to Telvista by the flexibility in our work environment, benefits, and family-oriented culture. Our employer brand presence online has been one aspect we have worked to improve by listening to our team members and integrating our EVP into our communications.”
Telvista is known for prioritizing the well-being of their people – something which became even more important throughout the pandemic. As COVID spread and lockdowns loomed, Telvista cared for the wellness and safety of its team members. Looking ahead to 2023 and beyond, Telvista plans to continue supporting its employees by integrating innovative HR tech solutions.
“Technology will continue to revolutionize the HR function by bringing more digital tools to proactively assist employees in managing their mental health and wellbeing,” Rosario-Maldonado adds. “There will also be more integration between insurance companies and corporate wellness programs to help sustain mental health support initiatives. Finally, remote work will continue to thrive in the quest to enhance the employee experience and wellbeing.”